Assistant Manager

Visionworks of America; Harrisburg (Dauphin County); On-site; USD 23,777 - 31,505; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time Off

Milestone anniversary awards

Medical and Dental for Full‑Time

Job summary

Visionworks of America is seeking a charismatic Optical Supervisor/Assistant Manager to guide store operations, lead the team, and ensure a friendly, patient-centered experience. You will model our service standards, coach staff, and help drive daily sales while maintaining a welcoming environment.

The role requires 1-5 years of supervisory experience and a high school diploma. Join a team committed to helping customers look great and see great, with opportunities for growth in a fast-paced

Qualifications

• HS Diploma, GED, or equivalent experience.
• 1-5 years of supervisory experience.

Responsibilities

• Drive sales by meeting daily, weekly, and monthly targets with the team.
• Lead the patient journey and supervise staff on exam lanes and floor.
• Coordinate doctor appointments and eyewear services to meet patient needs.
• Coach and motivate associates to deliver excellent patient experiences.
• Resolve issues in the patient experience in partnership with the GM.
• Oversee daily operations to hit store financial and service goals.

Skills

Supervisory leadership

Customer service

Team coaching

Education

HS Diploma, GED

Job description

About Us

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class

Full Time

Pay Rate

$17.26 - $22.87 per hour

The Role

A Visionworks Optical Supervisor/Assistant Manager is a leader of staff and a supporter of the business. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The role also supports the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing the associate team with coaching and development to ensure a simple, human, and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of the Patient/Customer journey, as well as supervise and redirect associates in the exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership with the General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Qualifications

• HS Diploma, GED, or equivalent experience required
• 1-5 years of supervisory experience required

What we offer

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time Off
• Milestone anniversary awards
• Medical and Dental for Full‑Time employees
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity, and Inclusion (DE&I). For roles that are remote or hybrid, must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.