Assistant Manager

Workstream; Harlingen (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Long John Silver's is seeking a motivated Assistant Restaurant General Manager to lead our team and deliver outstanding guest experiences. With over 50 years of history and nearly 500 locations, we foster PIRATE values in every shift, from People First to Excellence, guiding our crew toward delightful, high-quality seafood experiences for families in Harlingen and beyond.

You will drive staffing, safety, and profitability while maintaining a welcoming atmosphere where guests ring the bell on

Qualifications

• Must be 18 years of age or older.
• High School Diploma or Equivalent.
• Minimum of 3 months' experience as a Shift Manager.
• 40 hours per week minimum.
• Valid Driver's License required.
• Reliable transportation.
• Willing to work nights and weekends.
• Customer service mindset.
• Ability to work in a fast-paced environment.
• Commitment to timeliness and urgency.

Responsibilities

• Guarantees 100% satisfaction for every guest.
• Resolves customer concerns using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all crew members and management.
• Delivers a 'come-back quality' experience through outstanding service and flavor.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Education

High School Diploma or Equivalent

Job description

For over 50 years, Long John Silver's has been serving up golden, crispy seafood and creating treasured moments for families worldwide. With nearly 500 locations, we're proud to be the world's favorite seafood destination for batter-dipped wild-caught whitefish, shrimp, chicken, and our legendary hushpuppies. And, of course, no visit is complete without ringing the bell on your way out-a tradition that celebrates great food and even better experiences.

Guided by our vision to be the world's favorite seafood restaurant, we empower our people to bring this to life every day through our shared PIRATE values:

People First: We prioritize our people, both our crew members and our guests-by fostering a supportive environment where everyone is valued, respected, and empowered.

Integrity: We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

Recognition: We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

Accountability: We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

Teamwork: We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

Excellence: We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

We're looking for a motivated Assistant Restaurant General Manager to lead our team and get outstanding guest experience!

Key Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates Crew Members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.

Role Requirements

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Minimum of 3 months' experience performing as a Shift Manager
• Pass the Assistant General Manager Readiness Checklist
• Available to work the required minimum of 40 hours per week
• Must have reliable transportation and ability to work nights and weekends
• Valid Driver's License required
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impact guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent
• Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Demands

While performing the duties of this role, the employee is regularly required to:

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Intermittent travel may be required for training, regional support, etc.

Join us and be part of a team that creates a welcoming atmosphere and a "bell-ringing" experience!

55 years ago we began our mission to bring great-tasting, sustainably-caught seafood to all the people who aren't able to be near an ocean every day of their life. So from sea to delicious sea, we bring our bell-ringing quality, service and value to land every day. Fish Yeah!