Assistant Manager

guernseysonic; Hamilton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead and develop a team, drive sales, and control costs across shifts. The role requires ensuring high-quality product and exceptional customer service while adhering to SOPs and company policies.

The ideal candidate has 2+ years of restaurant management or 1+ year in retail management, with strong leadership and communication skills to manage staff, guest concerns, and operational standards.

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience preferred.
• Strong leadership and people-management skills required.
• Excellent verbal and written communication abilities.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead drive-in operations to provide an optimal guest experience.
• Manage staffing levels during shift and perform opening/closing duties.
• Handle guest and employee issues professionally and promptly.
• Monitor cost controls including food, labor, and inventory during shift.
• Ensure compliance with all company policies and health and safety laws.

Skills

Restaurant management

Leadership

Customer service

Communication

Job description

Position: Assistant Manager

Immediate Supervisor: General Manager

Position Summary

Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift.The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escape guest issues/concerns during shift
• Handle and properly escape employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations

Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions