Assistant Manager

Bagel Brands; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Caribou Coffee Operating Company, Inc. is seeking an Assistant General Manager (AGM) to grow into a future leader who thinks strategically about the store and the district.

This role partners with the General Manager to run the store with a focus on customer experience and community impact. The AGM will lead, develop and motivate the team, drive sales, manage operations, and learn the Profit & Loss aspects of the business while embodying Caribou's core values and delivering day-making

Qualifications

• 1–3 years of restaurant/retail experience with strong customer service.
• Able to work early mornings, evenings, some holidays and weekends.
• Must be at least 18 years of age.
• Preferred: High school diploma or GED.
• Has a valid driver’s license and reliable transportation.
• 1 year of supervisory experience.

Responsibilities

• Demonstrates the doing of Team Member and Shift Leader with ease, enthusiasm and excellence.
• Develops understanding of the business to the level of a General Manager over the course of a year.
• Creates joyful interactions and teaches the team to form real connections that last beyond the immediate interaction.
• Champions an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation.
• Takes responsibility for hitting sales goals through the connection between speed and service.
• Leads on problem resolution with calm professionalism, emotional maturity, and a commitment to listening to understand.
• Develops a broad understanding of the Profit & Loss statement by connecting day-to-day behaviors to end results.
• Organizes, executes, and improves administrative tasks and connects daily/weekly/monthly tasks to overall business success.
• Responsible for all store funds while on shift by enforcing cash-handling policies.
• Places, receives, and verifies orders; conducts inventory; controls waste and dates and rotates inventory as needed.
• Thinks holistically about the store's success, focusing on the current and next shifts and beyond.
• Seeks to understand root causes of problems to create sustainable change.
• Brings Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
• Embraces growth and development in this role with humility and curiosity.
• Maintains a learner's mindset, asks questions about what to learn and what experiences to gain.
• Takes ownership of personal development and seeks feedback.
• Leads with a global view of the Caribou brand, evolving from shift to store to district to company.
• Champions culture and brings purpose and values to life in every interaction.
• Creates an open and trusting relationship with the General Manager.
• Maintains a competitive drive to hit or exceed goals and contribute to creating day-making experiences.

Skills

Customer service

Supervisory experience

Driver's license

Reliable transportation

Education

High school diploma or GED

Job description

Overview

Position Overview: The Assistant General Manager (AGM) is a growth role intended to develop future leaders to think strategically about the store and globally about the future of the district and Caribou as a whole. This role requires individuals to step into leadership and possess a hunger for development and growth. This role works in partnership with the General Manager in all facets to run the store and make an impact on the team and community.

Responsibilities

• Demonstrates the doing of Team Member and Shift Leader with ease, enthusiasm and excellence
• Develops understanding of the business to the level of a General Manager over the course of a year
• Creates joyful interactions and teaches the team to form real connections that last beyond the immediate interaction
• Champions an environment that fosters goal-surpassing speed through effective deployment, in-the-moment problem solving and team motivation
• Takes responsibility for hitting sales goals through the connection between speed and service
• Leads on problem resolution with calm professionalism, emotional maturity, and a commitment to listening to understand
• Develops a broad understanding of the Profit & Loss statement by connecting day-to-day behaviors to end results
• Organizes, executes, and improves administrative tasks and connects daily/weekly/monthly tasks to overall business success
• Responsible for all store funds while on shift by enforcing cash-handling policies
• Places, receives, and verifies orders; conducts inventory; controls waste and dates and rotates inventory as needed
• Thinks holistically about the store's success, focusing on the current and next shifts and beyond
• Seeks to understand root causes of problems to create sustainable change
• Brings Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Embraces growth and development in this role with humility and curiosity
• Maintains a learner's mindset, asks questions about what to learn and what experiences to gain
• Takes ownership of personal development and seeks feedback
• Leads with a global view of the Caribou brand, evolving from shift to store to district to company
• Champions culture and brings purpose and values to life in every interaction
• Creates an open and trusting relationship with the General Manager
• Maintains a competitive drive to hit or exceed goals and contribute to creating day-making experiences

Qualifications

• Required: 1-3 years of prior restaurant/retail experience with strong customer service
• Ability to work early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age
• Preferred: High school diploma or GED
• Has a valid driver’s license and reliable transportation
• 1 year of supervisory experience

Physical Requirements

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours, with or without reasonable accommodations.

The duties of this position may change. The company reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work performed and is not all-inclusive.

Equal Opportunity

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers. We do not discriminate based on race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. If you require accommodations for a disability or special need, please let us know.