Assistant Manager

The Buckle, Inc.; Greeley (CO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant in Training and Assistant Manager to enhance the shopping experience for Guests. This role involves a mix of sales, merchandising, and operational tasks, working closely with the Store Manager and Leadership Team. You'll be responsible for training and motivating team members while ensuring exceptional customer service. If you have a passion for retail and a knack for leadership, this is an exciting opportunity to grow within a dynamic environment. Join a team that values collaboration and strives to create a memorable shopping experience for every Guest.

Benefits

Insurance

Savings Accounts

Paid Time Off

401(k)

Bonuses

Leave Options

Employee Assistance

Qualifications

• High school diploma or GED required; retail experience preferred.
• Ability to operate a vehicle and travel as needed.

Responsibilities

• Assist in training and motivating new Teammates to meet standards.
• Greet Guests and provide legendary service across all store areas.
• Collaborate with the Store Manager to set sales goals.

Skills

Customer Service

Sales Skills

Team Leadership

Merchandising

Education

High School Diploma or GED

Retail Experience

Job description

089 GREELEY, CO
Centerplace of Greeley
4530 Centerplace Dr
STE 312
Greeley, CO 80634, USA

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” Additionally, AIT and Assistant Managers perform a variety of sales, merchandising, and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager position is a progression from the AIT position and includes additional high-level duties specific to that role, though most responsibilities are shared.

Essential Duties and Responsibilities

This description outlines the general nature and level of work but does not include all duties, responsibilities, or qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, consistently providing legendary service
• Answer questions regarding store and merchandise confidently
• Help locate or recommend merchandise based on Guest needs
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product knowledge and share sales education with the Team
• Stay informed about current sales, promotions, policies, and security practices
• Maintain personal sales goals and look for opportunities to improve team presentation using the Sales Presentation Guide (SPG)
• Achieve sales-per-hour, average sales, and total net sales goals set by management
• Provide legendary service across all store areas: Front 5, sales floor, fitting rooms, and register
• Understand exchange and return procedures to enhance the Guest experience
• Use the SPG daily to meet or exceed sales goals
• Engage in all Business Builders and Guest Loyalty programs
• Expand Guest selection through inventory management tools and product searches
• Build and maintain strong Guest relationships
• Lead by example with showmanship, customer service, and attentiveness
• Recognize Guest levels and communicate this to the team
• Ask business-driven questions to Managers and Teammates
• Welcome feedback to improve sales presentations
• Perform leadership actions consistently, regardless of management presence
• Collaborate with the Store Manager to set sales goals
• Take ownership of store sales performance and product education

Teammate Recruiting, Training, and Development

• Identify recruiting opportunities using various tools and referrals
• Develop relationships through Guest Loyalty and Guest Preferred programs
• Assist in training and motivating new Teammates to meet standards
• Maintain a positive attitude to foster a positive store culture
• Demonstrate personal dress code and fashion awareness
• Participate in daily setup, training, and performance reviews
• Motivate Teammates to complete daily tasks
• Promote denim showmanship and fit expertise
• Create departmental results and track progress
• Follow department calendars and delegate tasks accordingly
• Engage Guests with product demonstrations
• Update team regularly and remember Guest names
• Understand and showcase merchandise for both men and women
• Partner with the Store Manager on educational focus and delegate accordingly
• Support all segments to meet business goals
• Assist in staffing recruitment efforts
• Explain pay and benefits to new Teammates
• Maintain contact lists and attract top talent
• Implement leadership training and uphold all characteristic standards
• Identify and address Teammate training needs
• Own zone management and product recognition
• Execute and demonstrate new tools and videos for zone ownership
• Partner with the Store Manager on visual standards and merchandising opportunities
• Conduct store tours and ensure proper freight and product lifecycle management

Operations

• Work a flexible schedule, including weekends and holidays as needed
• Utilize planning tools and complete opening/closing checklists
• Recognize security risks and follow Loss Prevention guidelines
• Handle POS procedures and communicate with Corporate Office
• Maintain a positive attitude in challenging situations
• Follow policies on payments, returns, exchanges, and theft prevention
• Navigate store tools effectively
• Complete shifts and maintain a clean, organized store environment
• Report merchandise concerns and policy violations promptly
• Complete new hire paperwork accurately and timely
• Assist in planning and executing markdowns, freight, recalls, and RTVs
• Build relationships with Corporate Departments for store operations
• Monitor and maintain supplies and handle emergencies appropriately

Supervisory and Leadership

• Give and receive feedback professionally
• Support leadership initiatives and promote store growth
• Maintain professionalism and stability with team members
• Conduct interviews and support team development
• Overcome objections and solve problems effectively
• Self-educate on company tools and share knowledge
• Uphold Buckle’s Commitment to Success
• Travel as needed within district
• Handle schedule changes professionally
• Perform duties aligned with the store’s mission and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities

Assist the Store Manager in supervising the team.

Qualifications

High school diploma or GED; or 1-3 months retail experience or equivalent

Benefits

• Insurance, Savings Accounts, Paid Time Off, 401(k), Bonuses, Leave Options, Employee Assistance

Additional Qualifications

• Relocation may be required
• No visa sponsorship
• Ability to operate a vehicle and travel, including overnight stays

Physical Demands

Regularly stand, walk, use hands, reach, climb, stoop, kneel, crouch, and talk/hear. Occasionally sit. Must lift/maneuver 50 lbs. Specific vision abilities required. Work environment is usually moderate noise.

EEO Statement

Buckle is committed to equal opportunity employment, hiring qualified individuals without discrimination based on protected characteristics as per applicable laws.