Assistant Manager

Factory Stores H.F.D. No. 55, Inc.; Geneva (IL); On-site; USD 2,445,000 - 3,072,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Merchandise discounts

Personal and professional development

401(k) with company match

Paid time off

Job summary

J.Crew Group (JCG) is hiring an Assistant Manager to support profitable operations and foster loyalty through genuine connections with customers and the brand. You will coach team members, partner with leadership, and step in on tasks to drive the business forward while managing floor coverage.

As a leader, you’ll guide associates, enhance product knowledge through fit sessions, and plan local events that boost traffic and sales while aligning with company values.

Qualifications

• High school diploma or equivalent required.
• 2+ years of experience in a similar role, preferably in specialty retail.
• Excellent communication and confident interaction with customers.
• Ability to bend, reach, lift at least 40 pounds and move around the store.

Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates improve customer interactions with specific actions.
• Ensure the team stays on track to meet and exceed goals and expectations.
• Own the selling floor and ensure proper staffing at all times.
• Be ready to step in for another manager as needed.
• Plan and execute local events to drive traffic and sales.

Skills

Customer service

Leadership

Communication

Flexibility

Education

High school diploma

Tools

Store systems

Job description

Our Story

We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can’t be beat. A fan of lots of options in amazing fits? You’ve got it. Looking for some great accessories you won’t find anywhere else? Check. Need to get dressed for a day at the office, a weekend get‑together or your next family vacation? Easy, preppy‑inspired outfits are a part of our DNA, so we’ve got you covered. Whatever the occasion, we’ve got styles for the whole family that’ll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week.

Job Summary

As an Assistant Manager, you are a key member of the leadership team. You’re responsible for supporting a profitable business--focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. You’re responsible for providing in-the-moment feedback and coaching so each team member can contribute at their highest potential. You’ll partner with your leadership team to make adjustments when needed to drive the business forward, while seamlessly stepping in on tasks when needed.

Job Responsibilities

• Be the role model for creating personalized connections with customers that drive loyalty and excitement for the brand.
• Observe associate performance on the selling floor and assist if necessary to make a connection or sale.
• Lead fit sessions that enhance product knowledge and fuel a style obsession.
• Help associates make the most of each customer interaction by sharing specific actions to improve outcomes.
• Ensure the team is always on track to make their goals and exceed customer expectations.
• Own the selling floor and ensure that the right people are in the right place at the right time.
• Be ready to step in for another manager as needed.
• Plan and execute local events that tie to the community and fuel incremental traffic and sales.
• Act in a manner that aligns with our values.

(About you)

You’ll be great in the role if you … Love our brand, customers and teams. Have a great fashion aesthetic and are plugged in to what’s happening in the industry and community. Have a track record of setting and achieving goals. Are energized by change; shift gears quickly and rally the team behind new strategies and projects. Make smart decisions by: actively listening, understanding data and looking beyond the obvious. Have a high school diploma or equivalent combo of education and experience. Have 2 or more years of experience with similar scope, specialty retail preferred. Communicate effectively and confidently. Process information and operate store systems accurately. Are available when we are busy, including: nights, weekends and holidays. Are adept with technology and apps and familiar with industry-related blogs and feeds. Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos. Must regularly move around all store areas and be accessible to customers.

Before we wrap, a word about a few of our way cool perks…

• Competitive base pay and bonus programs
• Flexible days and hours
• Amazing merchandise discounts 24/7 free confidential help with a variety of personal and work concerns
• Personal and professional development
• Giving back –volunteer program, disaster relief funds, charitable matching donations*
• Medical, dental, vision, life insurance, pet insurance, legal plan, ID theft, commuter benefit*
• Time Away – paid time off, holidays, parental leave, disability leave, bereavement*
• 401(k) plan with company matching contributions*

Hourly Range: $17.75 - $22.30

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We make timeless clothes that last a lifetime…then pair them with of‑the‑moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel‑good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it — which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco‑friendly fabrics and to support our factory workers, without compromise.

Learn More

Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, and contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination.