Assistant Manager

Spirit Halloween; Gaylord (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Spirit Halloween is seeking an on-site Assistant Manager in Grand Rapids, MI to support the Store Manager with daily operations and a welcoming, inclusive shopping environment. You will coach associates, supervise cash handling, and oversee opening/closing procedures while ensuring brand standards and safety practices.

Ideal candidates bring retail or customer service experience, strong leadership, and solid organizational skills.

Qualifications

• Experience in retail or customer service with leadership exposure.
• Proven leadership and people-management skills.
• Strong organizational and time-management abilities.
• Comfort with POS systems and cash handling.
• Effective verbal and written communication.
• On-site availability in Grand Rapids, MI with flexible scheduling."
• Commitment to creating an inclusive store environment.
• High school diploma or equivalent.
• Ability to stand for long periods and perform light physical tasks.

Responsibilities

• Assist Store Manager in daily store operations and customer service.
• Supervise cash handling and opening/closing procedures.
• Monitor sales floor standards and assist merchandising, signage, and product placement.
• Help manage staffing needs, schedules, and training.
• Ensure compliance with company policies and safety practices.
• Contribute to meeting sales goals and controlling shrink.

Skills

Retail leadership

Customer service

People management

POS systems

Cash handling

Communication skills

Time management

On-site work

Education

High school diploma or equivalent

Tools

POS systems

Reporting basics

Job description

Spirit Halloween, part of a lifestyle retail company alongside Spencer’s, operates stores across the U.S., Canada, and online, supported by a Home Office near the beach in Egg Harbor Township, NJ. The organization emphasizes integrity, fairness, respect, and transparency, fostering an inclusive and collaborative culture. Team members are encouraged to be curious, innovative, and resilient while contributing to exclusive products, quality standards, and technology solutions. Spirit Halloween is committed to being a Great Place to Work For All and lives its mission: “Life’s A Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!” by delivering a professional yet fun retail experience.

Role Description

The Assistant Manager is a full-time, on-site role based in Grand Rapids, MI, supporting the Store Manager in daily store operations. This role helps lead the store team by modeling excellent customer service, coaching associates, and maintaining a welcoming, inclusive environment for shoppers. Day-to-day responsibilities include supervising cash handling and opening/closing procedures, monitoring sales floor standards, and assisting with merchandising, signage, and product placement. The Assistant Manager also helps manage staffing needs, schedules, and training, while ensuring compliance with company policies and operational guidelines. This position contributes to meeting sales goals, controlling shrink, and upholding Spirit Halloween’s brand standards and safety practices.

Qualifications

• Previous retail or customer service experience, with exposure to supervising or leading teams in a fast-paced environment.
• Strong leadership, coaching, and people management skills, with the ability to motivate and develop diverse team members.
• Solid organizational and time management abilities, including managing priorities, schedules, and daily store tasks.
• Comfort with point-of-sale systems, cash handling, and basic computer skills for reporting and communication.
• Clear and professional communication skills, both verbal and written, for engaging customers and supporting staff.
• Ability to work on-site in Grand Rapids, MI, with a flexible schedule that may include evenings, weekends, and holidays.
• Commitment to creating an inclusive, respectful store environment aligned with Spirit Halloween’s values and brand mission.
• High school diploma or equivalent required; additional education or retail management experience is a plus.
• Capability to stand for extended periods, move merchandise, and perform light physical tasks as part of daily operations.