Assistant Manager

Rally House; Flower Mound (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Store discount

Flexible PTO

401k match

Parental leave

Paid holidays

Development opportunities

Job summary

Rally House in Flower Mound, TX, is seeking an Assistant Coach to support store performance and develop the team. You will work with the Head Coach to drive results, coach staff, and ensure guest-focused operations.

Responsibilities include leading training, coaching performance, and maintaining standards while supporting scheduling, events, and seasonal transitions. A passion for sports and retail helps you inspire teams across shifts.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.
• 40 hours per week with open availability including daytime, nights, weekends, holidays, and local sports events.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own service execution and customer experience standards.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Leadership

Coaching

Effective communication

Team development

Education

Associates or Bachelor’s degree preferred

Job description

Job Description

Rally House is a specialty retail store that carries all things local! We are looking for people who enjoy working for a growing organization, as we currently operate 300+ stores nationwide, with many more to come! You will enjoy an exclusive store discount when you join our team, as well as a competitive benefits package with flexible PTO, 401k match, parental leave, paid holidays, and receive continued development opportunities as we grow our company. We don't just provide jobs, we provide careers.

The Assistant Coach acts as the Assistant Store Manager, supporting store performance by ensuring standards are consistently executed and by helping develop the team. This role takes ownership of day-to-day outcomes, supports training and coaching efforts, and helps maintain a steady, organized, and guest-focused environment. The Assistant Coach adapts quickly to changing priorities and supports the Head Coach in driving overall store results.

Drives for Results: Takes ownership for outcomes and follows through despite obstacles. Maintains focus on priorities and ensures commitments are met with quality and consistency.

Customer Centric: Ensures consistent customer experiences by reinforcing standards and addressing breakdowns. Uses feedback to keep the customer a priority in daily decisions.

Action Oriented: Moves quickly from decision to execution. Anticipates needs, removes obstacles, and maintains momentum while ensuring strong follow-through.

Develops Teams: Invests in the growth of others through coaching, feedback, and development. Provides guidance and builds capability and confidence across the team.

Communicates Effectively: Shares information clearly and timely. Listens to understand, provides feedback, and ensures messages are acted upon.

Resilience: Remains steady and effective during pressure or change. Adapts quickly and helps others stay focused and productive.

Responsibilities

People

Partner with the Head Coach to attract, hire, and onboard talent

Lead ongoing training and development plans for team members

Coach performance, document feedback, and support corrective actions

Build engagement through recognition, communication, and follow-up

Operations

Own execution of operational standards and routines

Validate Playbook adherence through observation and walkthroughs

Ensure compliance with safety, cash handling, and policy standards

Act as operational leader-on-duty in the Head Coach’s absence

Lead execution of visual directives and seasonal transitions

Ensure fixture flow and product placement drive sales and ease of shopping

Maintain store organization and back-of-house standards

Coach Team Captains and Teammates on visual expectations

Service

Own service execution and customer experience standards

Observe the store through the customer lens and adjust in real time

Resolve complex customer concerns and ensure follow-up

Reinforce consistency of service behaviors across all shifts

Results

Support payroll planning and labor optimization

Analyze store performance and take action to improve results

Lead execution of special events and hot markets

Drive daily, weekly, and monthly performance goals

Skills and Knowledge

Ability to adapt quickly, problem-solve, and lead through change, Effective communication, prioritization, and delegation skills, Enthusiastic attitude with a passion for sports and retail, Leadership and coaching skills with the ability to develop and motivate teams, Strong understanding of store operations and business execution

Qualifications

3+ years of experience in retail

1+ year in a supervisory or team lead role

Associates or Bachelor’s degree preferred

Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

Must be able to stand and walk for extended periods of time

Ability to lift up to 50 pounds

Ability to bend, reach, and climb ladders