Assistant Manager

Core Development and Management-Planet Fitness; Falmouth (MA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus Incentives Monthly

Medical, Dental, and Vision Insurance*

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance*

Healthcare and Dependent Care Flexible

Employee perks and discounts

Job summary

Planet Fitness is looking for an Assistant Manager to oversee gym operations and ensure a welcoming, judgment-free experience while driving club profitability.

The role requires strong customer service, staff leadership, and administrative skills. You will help recruit, train, and supervise a team, handle front desk tasks, and maintain a clean, safe facility. Full-time schedule with potential off-hours and travel as needed.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff of Members Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, guests and staff and ensure superior customer service guidelines.
• Assist with Staff Management and back-up support to Club Manager; schedule and supervise staff.
• Oversee front desk activities: check members in, answer phones, sign ups and tours.
• Facilitate member requests, issues and questions; oversee cleanliness and maintenance.
• Assist in ordering supplies and tracking statistics/reports.
• Backup support for any employee absent.
• Communicate Open & Effectively; Build Strong Relationships; Champion CORE values.

Skills

Positive attitude

Customer service

Punctual reliable

Diplomacy

Integrity respect

Communication

Inspire others

Fast learner

Education

CPR Certification preferred

Tools

Microsoft Suite

Job description

Who We Are:

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We stive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands-on training.

Responsibilities

About the Assistant Manager Role:

TheAssistant Managerwill be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

Daily responsibilities for the Assistant Manager also include:

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
  • Assist in scheduling and supervising staff.
  • Member service oversight - Ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Qualifications

About Your Qualifications:

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred

  Physical Demands of the Assistant Manager

  • Continual standing and moving throughout the club to accomplish tasks during shift.
  • Continual communicating in person or on the phone to exchange information during shift.
  • Must be able to lift up to 75 pounds.
  • Will occasionally encounter toxic chemicals during shift.
  • Frequent cleaning and sanitizing of equipment and facilities.
  • Moving self in different positions, including bending and twisting, to accomplish tasks.

  More reasons to join Planet Fitness

  • Bonus Incentives Monthly
  • Medical, Dental, and Vision Insurance*
  • Vacation*/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(k) Retirement Savings Plan – 3% Company Match
  • Term Life Insurance*
  • Healthcare and Dependent Care Flexible Spending Accounts*
  • Employee perks and discounts

  *Please note that certain benefits listed above are for full-time employees only

  Pay Range Placement Statement

  Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

  • Years and depth of experience
  • Performance History
  • Geographic economic conditions, such as cost of living and local wage benchmarks

  Core Development and Management-Planet Fitness