Assistant Manager

Core Development & Management; Fall River (MA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Paid time off

Free Black Card Membership

401(k) match

Life Insurance

FSA

Employee perks & discounts

Bonus incentives

Job summary

Planet Fitness in Fall River, MA is seeking an Assistant Manager to oversee gym operations and deliver a high-quality, Judgment Free member experience. The role is full-time (40 hours) with possible nights, weekends, and travel to support business needs.

You'll help recruit, train and supervise staff, ensure excellent customer service, and maintain a welcoming environment for members and guests. Responsibilities include front desk oversight, scheduling, daily reports, and facility upkeep.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.

Responsibilities

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests.
• Assist in staff management and backup support to Club Manager.
• Involved in front desk activities including answering phones and member check-in.
• Facilitate member requests, issues and questions.
• Assist in cleanliness and maintenance of facility.
• Assist in ordering supplies and tracking statistics.

Skills

Age 18+

Helping others

Excellent service

Management experience

Microsoft Office

CPR certification

High school diploma

Communication skills

Leadership

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment.

Overview

Through our CORE Values, our vision is to create an environment where greatness can be achieved through empowering all to improve. We strive to create a positive community for all, empower all the opportunity to create their own path for success, respect all regardless of their background or experience, and strive for excellence in all we do for our community and business.

Who You Are

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are quick study with the ability to apply what you have learned during online and hands‑on training.

Responsibilities

About the Assistant Manager Role:

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Full time: 40 hours per week. Must be able to work a full-time schedule that may exceed 8 hours per day or 40 hours per week, including but not limited to: potential travel, nights, weekends, and holidays to support business needs.

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in staff management and provide backup support to Club Manager as needed:
  • Assist in scheduling and supervising staff.
  • Member service oversight – ensuring staff is providing a superior customer experience at all times.
  • Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Competencies

• Communicates Open & Effectively
• Builds Strong Relationships
• Nurtures Leaning & Growth
• Drives Continuous Improvement
• Champions CORE values

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem‑solver.

Physical Demands Of The Assistant Manager

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will occasionally encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Bonus Incentives Monthly
• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan – 3% Company Match
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Employee perks and discounts
• Please note that certain benefits listed above are for full-time employees only

Pay Range Placement Statement

Placement within the established pay range for each role will be determined based on a combination of factors, including but not limited to:

• Relevant skills
• Years and depth of experience
• Performance History
• Market competitiveness
• Geographic economic conditions, such as cost of living and local wage benchmarks