Assistant Manager

R301US Hibbett Retail, Inc.; Euclid (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett, Inc. in Euclid, OH is seeking an Assistant Manager to support the Store Manager in daily operations, merchandising, scheduling, and customer service. You will learn each product area and step in for the Store Manager when needed.

The role emphasizes selling, service excellence, inventory awareness, and staff guidance. Candidates should be experienced in retail, capable of leading a team, and comfortable in a fast-paced environment while upholding company policies.

Qualifications

• Experience in a retail environment, footwear/apparel preferred.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative and reliability.

Responsibilities

• Assist the Store Manager in controlling assets and store operations.
• Collaborate on selling, restocking, merchandising, ordering and scheduling.
• Act as Store Manager in their absence and supervise staff.
• Provide knowledge and guidance to employees and customers.
• Ensure inventory accuracy, monitor sales and expenses to support profitability.

Skills

Retail experience

Customer service

Leadership

Communication

Teamwork

Job description

HB: 01350 Euclid, Ohio (Shore Center Plaza) R301US Hibbett Retail, Inc. Hourly: $14.80 - $14.80 Job Title: Assistant Manager Department: Operations FLSA Status: Non-Exempt Reports To: Store Manager

SUMMARY The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consult with the Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling
• Assumes responsibility of the entire store in the absence of the Store Manager
• Assists in overall personnel recruiting, training, and evaluation
• Provides knowledge and guidance to employees and customers in all departments when necessary
• I's aware of inventory, sales statistics, and expenses to ensure profitability in all departments
• Directs staff to ensure each department’s responsibilities and standards are completed
• Keeps the Store Manager informed about inventory movement and customer trends
• Assures quality customer service is maintained
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities
• Produces and gives extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods
• Promotes and sells services and merchandise provided by Hibbett I City Gear
• Practices and upholds all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction
• Protects the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

SUPERVISORY RESPONSIBILITIES

• Supervises employees in the absence of the Store Manager
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, training employees, planning, assigning, and directing work, and resolving problems

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel
• 1-3 years of customer service experience
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment
• Ability to assist in managing a team and keep up with overall goals and profits
• Is a self-starter, has initiative to take on important tasks without being asked
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Is a team-player, passionate about outstanding customer service and selling merchandise

Hibbett's Privacy Policy Candidates will have an option during the application process to withdraw their application prior to completion of the application. Throughout this online job application process, you will be asked to provide personal information about yourself. Please review Hibbett’s Privacy Policy to understand how the information you provide will be utilized and safeguarded.

Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with more than 1,100 stores under the Hibbett banner, primarily located in small and mid-sized communities. Founded in 1945, Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel and equipment from top brands like Nike, Jordan, Adidas, and Under Armour. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com.

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