Assistant Manager

Houchens-Food-Group,-Inc.; Elizabethtown (KY); On-site; USD 38,000 - 55,000; Full time

Job summary

Houchens Food Group is seeking an Assistant Manager to support the Store Manager and oversee daily store operations, team supervision, and customer service.

You will help with scheduling, training, inventory, and ensuring safety, pricing, and high standards. This role requires flexibility to work shifts including nights and weekends and a High School diploma plus 1–2 years of related experience.

Qualifications

• High school diploma or equivalent required.
• 1–2 years related retail supervisory experience.
• Excellent customer service and communication skills.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Assist store manager in daily store operations and meet company standards.
• Directly supervise sales workers in store and assign duties.
• Monitor sales activities and ensure customer satisfaction and quality goods.
• Oversee inventory, pricing accuracy, and records of purchases and sales.
• Ensure safety, health, and security rules are followed.
• Recruit, train, evaluate, and develop store staff.
• Plan and maintain work schedules and timecards.
• Control store expenses and payroll within budget.
• Prepare end-of-week reports and approve timecards.
• Open and close the store and ensure proper cash handling.

Skills

Leadership

Customer Service

Time Management

Communication

Staff Supervision

Education

GED or High School Diploma

Job description

Description

Job Title: Assistant Manager

Company: Houchens Food Group (HFG)

Department: Grocery Job Status: Full Time

• FLSA Status: Non-Exempt Reports To: Store Manager
• Grade/Level: High School or Equivalent Amount of Travel Required: As needed
• Work Schedule: Positions Supervised:
• Shift hours that best suit proper store operation needs. Meat Manager, Produce Manager, Front/End

Office Manager, Deli Manager, QSR Members, Shift is scheduled by store manager to include Nights, Clerks, Sales Associates, Cashiers.

weekends and overtime as needed.

About Us

At Houchens Food Group, we are committed to providing our customers with quality products and exceptional service. We believe in fostering a collaborative and empowering environment for our employees where through teamwork, our goals are achieved.

Position Overview

Assists store manager in ensuring that the store operates at the standards set forth by the company. Operates a store that provides positive earnings for the company. Directly supervise sales workers in store. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. Also directs effective safety, security and sanitation programs in compliance with company policy and procedure. Provides supportive leadership to all store employees.

Core Responsibilities

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Recruit, interview, hire, train, evaluate personnel performance, demote, promote and terminate store employees when necessary.
• Assure all employees know, understand and follow company policies and standards.
• Constantly measure performance, evaluate and take corrective action.
• Instruct staff on how to handle difficult and complicated sales.
• Assure productivity of employees through example and leadership.
• Achieve sales and profit objectives through example and leadership.
• Examine merchandise to ensure that it is correctly priced, displayed and that it functions as advertised.
• Achieve maximum productivity by planning, developing and maintaining work schedules, records of employees' work schedules, timecards and all other necessary records.
• Organize, calculate and accurately enter daily sales information and sent to the corporate office.
• Maintain constant up to date knowledge of local competition.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Control store expenses
• Plan budgets and authorize payments and merchandise returns.
• Provide adequate supervision to reduce loss due to theft.
• Stay familiar with all memos.
• Maintain and preserve company property.
• Prevent overstocks and/or out of stocks through correct product ordering.
• Develop favorable customer image through cleanliness, attractiveness and employee conduct by providing necessary supervision.
• Review and monitor all scheduled shift hours.
• Abide by all city, county, state and federal regulations.
• Assist in all areas that need attention or assign a person to complete the task.
• Record all sales at the time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company policy.
• Verify all money from the previous day and calculate the daily deposit and sign off on office count.
• Ensure check cashing policies are followed to company standards.
• Prepare end of the week reports accurately or ensure that they are done by trained employees.
• Approve timecards in Paylocity, verifying all hours worked.
• See that all new employees on each shift are trained.
• Maintain warning notices to reflect a continuous performance record of all employees.
• Advise supervisor of any personnel situations or policy violations having a negative effect on store operations.
• Check all equipment for proper working conditions.
• Responsible for controlling payroll within budget guidelines.
• Enforce correct vendor check-in procedures, within company guidelines and as instructed by supervisor.
• Always keep safe locked.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by supervisor.
• Responsible for opening and closing the store.
• Complete shift-checkout report at appropriate times as instructed by supervisor.
• Notify supervisor immediately if the bank deposit is not made on a daily basis.
• Share the responsibility for controlling the inventory in the store.
• Order and maintain merchandise to prevent out of stocks.
• Build and maintain displays that are sellable.
• Prepare and maintain perishable foods according to company standards and as instructed by supervisor.
• Maintain coolers, shelves and displays by keeping them full and fronted at all times.
• Properly clean and maintain store equipment.
• Perform other job-related tasks as requested by the management staff.
• Observe management schedule by opening and closing the store on time.
• Other job-related tasks as required.

Qualifications

• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Creative - Ability to think in such a way as to produce a new concept or idea.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Energetic - Ability to work at a sustained pace and produce quality work.
• Enthusiastic - Ability to bring energy to the performance of a task.
• Friendly - Ability to exhibit a cheerful demeanor toward others.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Presentation Skills - Ability to effectively present information publicly.
• Reliability - The trait of being dependable and trustworthy.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

Why Join Us?

At Houchens Food Group, we value our employees and are committed to their growth and success. We offer competitive salaries, comprehensive benefits, and a supportive work environment.

Education

• High School Graduate or General Education Degree (GED)

Experience

• One to two years of related experience

SKILLS & ABILITIES

• Computer Skills
• Basic Skills

Other Requirements

• Required to have access to a phone at all times, able to perform basic math calculations.

PHYSICAL DEMANDS

• Physical Abilities Lift /Carry
• Stand F (Frequently) 10 lbs or less O (Occasionally)
• Walk O (Occasionally) 11-20 lbs O (Occasionally)
• Sit O (Occasionally) 21-50 lbs O (Occasionally)
• Handling / Fingering F (Frequently) 51-100 lbs N (Not Applicable)
• Reach Outward F (Frequently) Over 100 lbs N (Not Applicable)
• Reach Above Shoulder O (Occasionally)
• Climb O (Occasionally)
• Crawl O (Occasionally)
• Squat or Kneel O (Occasionally)
• Bend O (Occasionally)
• Push / Pull
• 12 lbs or less O (Occasionally)
• 13-25 lbs O (Occasionally)
• 26-40 lbs O (Occasionally)
• 41-100 lbs O (Occasionally)
• N (Not Applicable) Activity is not applicable to this occupation.
• O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
• F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
• C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.