Assistant Manager

Houchens Food Group; Elberton (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Houchens Food Group is seeking an Assistant Store Manager for its Elberton, Georgia location. The role involves supervising staff, managing customer service, and supporting the Store Manager in daily operations.

Qualified candidates should have a high school diploma and a passion for retail management. No prior experience is necessary. This is a crucial role that lays the foundation for future management positions within the organization.

Qualifications

• Knowledgeable of all aspects of the store.
• Ability to supervise associates and manage tasks effectively.
• Required to have access to a phone at all times.

Responsibilities

• Assist in managing store operations in the absence of the Store Manager.
• Supervise employees and assign tasks effectively.
• Ensure quality customer service and manage inventory.

Skills

Customer service

Management

Accounting

Decision Making

Communication

Problem Solving

Education

High School Graduate or GED

Tools

Microsoft Office

Job description

Position Summary

The Assistant Store Manager is knowledgeable of all aspects of the store and assumes full responsibility in the absence of the Store Manager. Duties and responsibilities are generally the same as those of the Store Manager. The Assistant Manager is essentially training to become a Store Manager. The Assistant Store Manager directly supervises associates in the store and performs management functions such as purchasing, budgeting, accounting, and personnel work in addition to supervisory duties.

Essential Functions

• Provide customer service by greeting and assisting customers and responding to inquiries and complaints in a professional manner.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
• Inventory stock and reorder when inventory drops to a specified level.
• Keep records of purchases, sales, and requisitions.
• Enforce safety, health, and security rules.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Establish and implement policies, goals, objectives, and procedures for the department.
• Instruct staff on how to handle difficult and complicated sales.
• Formulate pricing policies for merchandise according to profitability requirements.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Observe scheduled shift hours.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Perform specific tasks as assigned by the store manager.
• Plan budgets and authorize payments and merchandise returns.
• Abide by all city, county, state and federal regulations.
• Stay familiar with all memos.
• Operate shift within company guidelines to achieve sales and profits.
• Assist store manager in measuring and evaluating employees and taking corrective action when necessary.
• Assist store manager in recruiting, hiring, training, demoting and terminating employees.
• Assist store manager in assessing employees in relation to building and maintaining the business.
• Assist store manager in ensuring employees know, understand and follow company policies and procedures.
• Assist store manager in achieving productivity of employees through example and leadership.
• Assist store manager in achieving sales and profit objectives through goal setting and planning.
• Assist store manager with controlling store expenses.
• Assist store manager in maintaining and preserving company property.
• Assist store manager in maintaining timely two‑way communication.
• Assist store manager in maintaining effective work schedules.
• Assist store manager in developing a favorable customer image through cleanliness, attractiveness and employee conduct by providing necessary supervision.
• Assist store manager in providing adequate supervision to reduce loss due to theft.
• Assist store manager in maintaining constant up‑to‑date knowledge of local competition.
• Assist store manager in effectively handling customer complaints.
• Assist store manager in properly displaying in‑store merchandise to maximize profits.
• Properly record all hours worked on the time clock and sign verification on time ticket report of all hours worked.
• Record all sales at the time of purchase.
• Accurately record all markups, markdowns, spoilage and store use of merchandise according to company policy.
• In absence of store manager, organize, calculate and accurately enter daily sales information to send to the corporate office.
• Assist store manager in closing out payroll accurately to ensure employees are paid correctly and on time.
• In absence of the store manager, prepare end‑of‑week and end‑of‑year reports timely and accurately, or ensure that they are done by a trained employee.
• Advise store manager and/or supervisor of any personnel situations or policy violations having a negative effect on store operations.
• Assist store manager in maintaining warning notices to reflect a continuous performance record of all employees.
• Assist store manager in training all new employees on each shift.
• Share responsibility for controlling inventory in the store.
• Notify store manager and/or supervisor immediately if the bank deposit is not made on a daily basis.
• Follow company policy by maintaining a low cash drawer and utilizing the safe, as instructed by the store manager.
• Complete shift‑checkout report at appropriate times as instructed by store manager.
• Assist store manager with enforcing correct vendor check‑in procedures, within company guidelines and as instructed by store manager.
• Keep safe locked at all times.
• Maintain coolers, shelves and displays by keeping them full and fronted at all times.
• Properly clean and maintain store equipment.
• Prepare and maintain perishable foods according to company standards as instructed by store manager.
• Assist store manager with ordering and maintaining merchandise to prevent out of stock.
• Assist store manager with building and maintaining displays that are sellable.
• Clean the parking lot and grounds surrounding the store.
• Complete any other tasks as assigned by the store manager and/or assistant manager.
• Sweep and mop floors, dust shelves and lift or carry trash containers and place in outside bin.
• Unload stock trucks.

Position Qualifications

High School Graduate or General Education Degree (GED). No prior experience necessary.

Competency Statements

• Accountability – Ability to accept responsibility and account for his/her actions.
• Accuracy – Ability to perform work accurately and thoroughly.
• Assertiveness – Ability to act in a self‑confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Communication, Oral – Ability to communicate effectively with others using the spoken word.
• Communication, Written – Ability to communicate in writing clearly and concisely.
• Customer Oriented – Ability to take care of the customers’ needs while following company procedures.
• Decision Making – Ability to make critical decisions while following company procedures.
• Detail Oriented – Ability to pay attention to the minute details of a project or task.
• Energetic – Ability to work at a sustained pace and produce quality work.
• Enthusiastic – Ability to bring energy to the performance of a task.
• Goal Oriented – Ability to focus on a goal and obtain a pre‑determined result.
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace.
• Initiative – Ability to make decisions or take actions to solve a problem or reach a goal.
• Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
• Management Skills – Ability to organize and direct oneself and effectively supervise others.
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Organized – Possessing the trait of being organized or following a systematic method of performing a task.
• Patience – Ability to act calmly under stress and strain, and not be hasty or impetuous.
• Problem Solving – Ability to find a solution for or to deal proactively with work‑related problems.
• Relationship Building – Ability to effectively build relationships with customers and co‑workers.
• Reliability – The trait of being dependable and trustworthy.
• Responsible – Ability to be held accountable or answerable for one’s conduct.
• Self‑Motivated – Ability to be internally inspired to perform a task to the best of one’s ability using one's own drive or initiative.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Time Management – Ability to utilize the available time to organize and complete work within given deadlines.

Computer Skills

Microsoft Office and other general computer knowledge.

Other Requirements

Required to have access to a phone at all times and must be able to complete basic math calculations.

Physical Demands

• Lift/Carry
  • Stand – Frequently
  • Walk – Frequently
  • Sit – Frequently
  • Handling/Fingering – Frequently
  • Reach Outward – Frequently
  • Reach Above Shoulder – Frequently
  • Climb – Occasionally
  • Crawl – Occasionally
  • Squat or Kneel – Frequently
  • Bend – Frequently
  • 10 lbs or less – Constantly
  • 11‑20 lbs – Frequently
  • 21‑50 lbs – Frequently
  • 51‑100 lbs – Frequently
  • Over 100 lbs – Occasionally
• Push/Pull
  • 12 lbs or less – Frequently
  • 13‑25 lbs – Frequently
  • 26‑40 lbs – Frequently
  • 41‑100 lbs – Occasionally
• Other Physical Requirements
  • Vision (Near, Distance, Color, Peripheral, Depth Perception)
  • Sense of Sound – Must be able to hear emergency sounds, intercom, fan motors, etc.
  • Sense of Smell
  • Sense of Taste
  • Sense of Touch
  • Ability to wear Personal Protective Equipment (PPE) – Back belts required when lifting and handling heavy products and/or objects.

Work Environment

Grocery store setting.

Equal Opportunity Statement

Houchens Food Group is an equal opportunity employer. Hiring decisions are made without regard to race, color, sex, national origin, religion, disability, or pregnancy. Applicants may request accommodations based on religious beliefs, disability, or pregnancy.

Subject to pre‑employment background and drug screening.