Assistant Manager

El Pollo Loco; El Monte (CA); Sur place; USD 52 000 - 64 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Quarterly bonuses

Free meals during shift

Employee discount on food

Career growth opportunities

Tuition reimbursement

Health, Dental, Vision insurance

Résumé du poste

El Pollo Loco is seeking an Assistant Manager to partner with the General Manager to uphold quality, cleanliness, and guest satisfaction. You will train and develop restaurant teams while driving operational excellence in a hands-on role.

This position emphasizes cross-training, shift supervision, and contributing to a growth-focused environment without overnight hours. Competitive pay and opportunities for career advancement are highlighted.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent preferred.
• 2-4+ years of restaurant supervisory experience.

Responsabilités

• Assist General Manager to monitor and control labor costs through scheduling and coaching.
• Oversee opening/closing procedures and security; coordinate setup, prep and cleanup.
• Conduct inventory checks and manage deliveries with accuracy.
• Ensure service speed and customer satisfaction; uphold health & safety standards.
• Direct and prioritize tasks; adjust staffing based on sales volume.
• Address customer feedback promptly for resolution and improvement.
• Perform other duties as assigned by management.

Formation

High School Diploma or GED

Description du poste

As an Assistant Manager at El Pollo Loco, you’ll be a key player in turning up the heat and driving the fire-grilled experience from behind the scenes. You’ll ensure the restaurant runs smoothly, delivering exceptional service and quality while guiding your team to success and growing yourself as a people leader. Ready to ignite your flamin’ good career?

POSITION PURPOSE:

The Assistant Manager works closely with the General Manager to maintain high standards of quality, cleanliness, and customer satisfaction. This position is an important step in the journey toward assuming the responsibilities of a General Manager. It requires a proactive and hands‑on approach, along with a willingness to cross‑train and support various aspects of restaurant operations. Duties include ensuring the restaurant is operated according to all EL Pollo Loco policies, procedures, and standards, as well training and developing restaurant team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• In collaboration with the General Manager, monitor and control labor costs through effective labor scheduling, cross‑training, and team member retention initiatives.
• Responsible for restaurant opening and closing procedures, including security protocols. Coordinate crew tasks for setup, food prep, and cleaning.
• Conduct inventory checks and update the inventory system. Handle food deliveries, ensuring accuracy in inventory records.
• Ensure customer service and speed of service metrics meet company goals and standards. Maintain restaurant cleanliness according to EPL and health/food safety standards. Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards
• Direct and prioritize team members' tasks during shift. Cover workstations and fill in during team member breaks, as needed. Adjust shift staffing based on sales volume for productivity. Monitor and adjust food production as needed.
• Welcome customer feedback and address any comments or concerns they may have, using EPL’sJust Say YesPolicy. Ensure that all feedback is communicated promptly to the restaurant management team for swift resolution and continuous improvement.
• Performs other duties as assigned by management to support restaurant operations.

QUALIFICATIONS – EDUCATION, EXPERIENCE, LICENSE/CERTIFICATIONS:

To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job. The requirements listed below are representative of the education and/or experience required.

Education/Work Experience:

Must be at least 18 years old. High school diploma or equivalent (GED) preferred. Must be certified on all EPL SPECS positions or must have 2-4 or more years of restaurant supervisory experience.

License/Certifications:

• Possess and maintain a valid driver’s license and a reliable vehicle that may be used for company business.
• Must obtain Serve Safe Certification and pass the EPL Food Safety Audit (FSA) class upon hire.

What’s in it for you?

• Competitive pay and quarterly bonuses
• No overnight hours
• Free meals during your shift
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Tuition reimbursement
• Medical + Dental + Vision Insurance + Flexible Spending Account
• Paid vacation
• Paid sick time
• 401(K) Plan with match and immediate vesting (must be at least 21 to participate)
• Employee Assistance Program
• Life Insurance Legal Insurance, Long Term Disability Coverage and Pet Insurance
• Discounts on theme parks, movie tickets, sports events, hotels and more...

Why work for us?

When it comes to our people, our motto is: Let them cook. In fact, we see you as our secret ingredient. While our chicken is fire, it’s our people

Who set us ablaze. You’re the ones bringing the passion, ideas and energy–the flavor–whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop and belong… all while enjoying a healthy balance. Here, fire‑grilled chicken makes flamin’ good careers.