Assistant Manager

Panera; Duluth (GA); On-site; USD 48,000 - 64,000; Full time

Job summary

Panera in Duluth, GA, seeks an Assistant General Manager to support the General Manager in operating a bakery-cafe, coaching teams, and delivering exceptional guest experiences. The role focuses on staffing, training, and maintaining Panera quality and hospitality standards.

You will help drive sales, manage costs, and uphold food safety while fostering a culture of professionalism and teamwork in a fast-paced environment.

Qualifications

• Experience in managing cafe operations and staff development.
• Completed Certified Manager Program and ServSafe certification.
• Willingness to relocate and drive performance and guest satisfaction.

Responsibilities

• Lead staffing, scheduling and succession planning.
• Coach shift supervisors and team members for development.
• Uphold Food Safety standards and cafe policies.
• Drive sales growth and maintain profitability.
• Ensure guest satisfaction and a professional workplace culture.

Skills

Leadership

Staffing & scheduling

Team development

Guest experience

Food Safety

Profitability management

Communication

Education

Certified Manager Program

ServSafe certification

Tools

POS Systems

Inventory management

QHC process

Job description

Job Purpose:The Assistant General Manager supports the General Manager or Operating Partner in managing the overall operations of the bakery-cafe to ensure company standards are maintained and continually improved. They are responsible for assisting in coaching and developing the team, creating a differentiated guest experience, growing sales, and maximizing profitability. They assist in creating a culture of professionalism, teamwork, hospitality, and Panera Warmth through owning the cafe's people's responsibilities.Duties & Responsibilities:Maintain Quality Bakery-Cafe Operations While Ensuring Guest SatisfactionDemonstrate leadership and effective planning in staffing, scheduling, people development and succession planning.Assist the General Manager or Operating Partner in maintaining accountability for the success of the cafe by making key decisions and solving problems.Act as a role model and demonstrate professional behavior to cafe team as well as to guests.Uphold and coach the achievement of Food Safety standards.Upgrade and improve cafe operations when needed, maintain quality of product and service.Adhere to cafe systems and processes to accomplish day-to-day operations.Follow company policies and procedures and comply with all state and federal regulations.Coach and follow up with team members to ensure the cafe adheres to operational standards.Safeguard the team by maintaining a healthy and safe workplace, environment, and culture.Management and Development of Team MembersAssist the General Manager in supervising the overall operation of the cafe.Hire, train, motivate and manage the performance of Retail Team Members to ensure the cafe is staffed to ensure standards and exceptional guest service.Coach and delegate to Shift Supervisors and team members in order to build subject matter experts within the cafe teams for career development and cafe succession planning.Oversee the QHC process alongside the General Manager, rewarding and recognizing Team Members including comprehensive compensation planning and career pathing.Financial ContributionExecute company and cafe strategies for sales growth and flow through.Manage Team Member labor and help cafe maintain profitability.Assist General Manager in maintaining cafe costs and inventory.Working Conditions:This role requires flexible hours including nights and weekends in a fast-paced environment with shifting priorities.This role requires the ability to keep cool under pressure and deal with multiple types of people in a calm and fair manner.While performing this job, the incumbent is regularly required to stand, sit, talk, and hear in a loud environment.Must be able to lift 40lbs.Role requires standing for extended periods of time with a break, repetitive motions, bending, stooping, stretching and ability to use a step ladder.Qualifications:Actively taking part in Career Path towards becoming a General Manager and, where possible, willing to relocate.Successfully managed through and be certified in all manager areas of responsibility (Channel, Food, etc.).Shown demonstrated ability to drive positive results and understanding of the business.Completed Certified Manager Program.Demonstrated an ability to run great shifts and coach team members.ServSafe certified.Minimum age - 18 years of age.Ability to pass background check.