Assistant Manager

Monro, Inc.; Delmar (MD); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Performance-based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

Healthcare, Vision, and Dental

Career Advancement Opportunities

Job summary

A leading automotive service provider is seeking an Assistant Manager in Delmar, MD. This full-time role involves overseeing store operations, ensuring customer satisfaction, and meeting performance goals. The ideal candidate has retail experience, strong communication skills, and the ability to lead a team effectively. Benefits include performance incentives, health care, and career advancement opportunities.

Qualifications

• Minimum of two years of retail experience or equivalent.
• Ability to work flexible hours.
• ASE certification and State Inspection License preferred.
• Valid driver’s license required.

Responsibilities

• Schedule guest appointments to optimize technician workload.
• Help achieve sales goals by recommending products.
• Build guest relationships to maximize satisfaction.
• Maintain store condition and cleanliness.

Skills

Team motivation

Effective communication

Problem-solving

Customer service

Education

High School Diploma or equivalent

Job description

Overview

Join to apply for the Assistant Manager role at Monro, Inc.. Monro is a leading automotive service and tire dealer with a people-first approach. We operate across nearly 1,300 auto repair shops and tire dealers in 32 states, supporting multiple brands under the Monro banner.

Destination Monro – Your Career is Here. We are seeking motivated individuals who share our vision to become America’s leading auto and tire centers, trusted by consumers for quality automotive maintenance and repairs. Positions are available in our retail locations, field management, and Store Support Center in Rochester, NY.

Job Description

About The Role: The Assistant Manager is a full-time, hourly-based role based on the needs of the business. The Assistant Manager is a key holder and serves as the manager on duty (MOD) in the absence of the Store Manager or when needed. The role assists in managing the operations of an automotive retail service and repair store to meet service standards and Monro’s performance and profitability goals. The Assistant Manager ensures teammates deliver exceptional 5-Star service through clear communication of vehicle issues and proposed solutions, and by meeting guest expectations for time and quality.

Responsibilities

• Schedule guest appointments to optimize technician workload and efficiently complete vehicle services/repairs.
• Help achieve sales goals by informing and recommending tire and service products and promotions.
• Attend to guest needs in sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist technicians in conveying repair and service needs to guests.
• Maintain store condition and cleanliness to Monro standards, ensuring a guest-ready environment.
• Assist with inventory management, including pulling tires and parts, unloading, and stocking.
• Provide direction and oversight to technicians and assist with services/repairs as needed.
• Organize the store’s workflow to ensure efficient use of technician skills and timely completion of services per Monro standards.
• Understand and adhere to company policies, governmental standards including environmental codes, and ANSI/OSHA standards; consistently follow safety training and procedures.
• Perform Store Manager functions as business needs dictate.
• Perform other duties as assigned by the direct supervisor.

Qualifications

• High School Diploma or equivalent.
• Minimum of two years of retail experience, or an equivalent combination of education and experience.
• Ability to work flexible hours, including days, evenings, weekends, and holidays.
• ASE certification and State Inspection License (where applicable) preferred.
• Ability to influence and motivate a team to achieve goals.
• Strong problem-solving skills, inventory management, merchandising, and customer service abilities.
• Effective communication skills with teammates and guests.
• Complete all Monro required training within the provided guidelines and timing.
• Must possess a valid driver’s license and have a satisfactory MVR; ability to operate customer vehicles for test drives.

Profile Summary

• Capable of basic automotive maintenance, repair, and tire services.
• Ability to identify problems from data and establish practical solutions.
• Ability to interpret instructions and execute accordingly.
• Excellent customer service, sales orientation, and communication skills.
• Strong organizational and time-management abilities with adaptability to changing business needs.

Work Environment & Physical Requirements

This role operates in an automotive shop environment with exposure to noise, weather, chemicals, odors, dirt, and dust. Requirements include the ability to lift up to 50 lbs, stand and walk for long periods, and perform overhead reaching, kneeling, squatting, and bending as needed.

Benefits

• Performance-based incentives
• Paid vacation and holidays
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses (where applicable)
• 401(k) eligibility immediately upon hire
• Direct Deposit, employee discounts
• Healthcare, Vision, and Dental
• Employee Perks and Career Advancement Opportunities

This summary is not an all-inclusive description of duties. Monro Inc. is an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider all individuals for employment regardless of age, color, national origin, citizenship status, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Your next Destination! Growth opportunities through on-the-job training, company-sponsored certifications, and Monro University programs.