Assistant Manager

Jockey International, Inc.; Conway (NH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Life/Vision

401(k)

Paid Time Off

Educational support

Fitness club discounts

Employee discounts

Career growth opportunities

Business casual environment

Job summary

Jockey International, Inc. in North Conway, NH is seeking an energetic Assistant Manager to lead daily operations, coach the team, and drive customer service and sales.

As Manager on Duty (MOD), you will support onboarding, training, merchandising, and adherence to company standards while fostering a high-performing, guest-focused store environment. You will collaborate with leadership to optimize KPIs, maintain loss prevention, and deliver an exceptional shopping experience that reflects

Qualifications

• Must be 18+ years old and able to work in a retail environment.
• 1–3 years of successful management experience in a retail environment.
• Strong selling experience and ability to meet/exceed performance standards.
• Excellent communication (verbal and written) and interpersonal skills.
• Proven ability to attract, develop and retain strong talent.

Responsibilities

• Lead and supervise store team to meet sales and service goals.
• Partner with Manager on Duty to ensure smooth operations and guest satisfaction.
• Assist in recruiting, selecting and training store staff based on core competencies.
• Support onboarding, training and development of newly hired associates.
• Lead coaching and development to build a high-performance store team.
• Review key performance metrics to drive profitability and service.
• Maintain store standards including visuals, security, inventory, HR, expenses and policies.

Skills

Strong selling experience

Strong communication skills

Talent development

Problem-solving abilities

POS systems knowledge

Education

High School degree or equivalent

Advanced degree (preferred)

Tools

POS systems

MS Office

Job description

Jockey is seeking an energetic Assistant Manager to join our team at our North Conway, NH location. As an Assistant Manager for Jockey while working as the Manager on Duty (MOD), you will provide leadership and direction in assigned store in the areas of key business metrics, sales and profitability, merchandising, selling and customer service, recruiting, selecting, training, coaching and developing people.

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is family-owned company recognized the world over for delivering feel-good comfort, our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We believe that extraordinary service comes from the heart and is delivered by extraordinary individuals! Is that you?

JOB EXPECTATIONS

• Demonstrate leadership that reflects Jockey’s core values and culture.
• Establish positive relationships with co-workers and guests, assuring high productivity and inclusiveness in accomplishing satisfaction goals.
• Lead and maintain consistency and accountability in guest service principles through communications, training, and individual accountability.
• Assist in recruiting, selecting and training a team of qualified, dedicated and professional store associates based on established core competencies.
• Support onboarding, training and development of newly hired associates.
• Lead and inspire store team through effective coaching and development support needed to create a high-performance store sales and management team.
• Review key performance metrics with staff to drive profitability and service in the store on a consistent basis.
• Maintain all store operational standards including visual presentation, security, inventory control, human resources, expense control and operational policies and procedures. Take action to correct when needed.
• Assist in managing the execution and adherence to all corporate programs including Jockey Rewards®
• Assist with merchandising (stock, markdowns, visuals) of product in the store, in adherence to established visual standards.
• Ensure all Company prescribed standards are met and adhered to by all employees.
• Perform store opening and closing procedures in accordance with Jockey policies.
• Perform sales transactions (ringing purchases, processing of cash or credit payments, counting money).
• Protect the security of cash, inventory, and other company assets according to policies and procedures.
• Other job duties as assigned.

Qualifications

REQUIRED:

• Must be 18 years of age or older.
• High School degree or equivalent.
• 1-3 years of successful management experience in a retail environment
• Strong selling experience required with the proven ability to meet or exceed performance standards.
• Strong communication (verbal and written) and interpersonal skills
• Proven experience in attracting, developing and retaining strong talent.
• Excellent problem-solving abilities.
• Flexibility to work opening/closing shifts, weekends, holidays, and overtime as business dictates
• Strong working knowledge of POS systems.

Preferred

• MS Office skills
• Advanced degree

PHYSICAL DEMANDS/WORKING ENVIRONMENT

• Ability to move a minimum of 25 pounds.
• Ability to effectively maneuver around the sales floor, and stockroom, repetitive bending, prolonged standing, twisting, stooping, squatting, and ascending/descending ladder to stock and merchandise store.
• Ability to work with/around cleaning chemicals.

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), generous Paid Time Off (PTO), educational support, fitness club discounts, employee discounts and Rewards, a business casual work environment, and exciting career growth opportunities!

Jockey’s culture reflects the values of our leadership. Success is achieved through hard work, mutual respect, and offering consumers products with striking quality and style from a brand they trust. Jockey associates and Jockey products are the genuine article. Retail is where the Jockey Lifestyle Brand meets the community. We were just named one of the Dave Thomas’ Foundation’s top Adoption-Friendly employers. Our non-profit 501c(3) Jockey Being Family organization helps to strengthen adoptive families in a variety of ways.