Assistant Manager

Sunglass Hut; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Sunglass Hut is seeking an Assistant Manager to lead a luxury retail team in delivering exceptional customer service and achieving sales and profit goals. You will mentor staff, manage day-to-day store operations and maintain premium presentation standards.

The role requires strong financial acumen, excellent communication skills and flexibility to work evenings and weekends. Previous luxury/service experience and a High School diploma or equivalent are preferred; join a global brand with

Qualifications

• Sales experience in luxury/service environment preferred.
• Strong financial acumen and ability to analyze store metrics.
• Effective oral and written communication, polished appearance.

Responsibilities

• Lead store to achieve sales and profit goals while delivering the Luxury Retail Signature Experience.
• Direct store operations and talent management to maintain KPI targets.
• Recruit, develop and coach team; build bench strength and succession planning.
• Ensure consistent oversite of presentation, customer service and asset protection.
• Monitor trends and competition; drive action plans to grow the business.

Skills

Sales experience

Strong financial acumen

Public communication

Organizational skills

Team leadership

High attention to detail

Flexibility to work evenings/weekends

Education

High School Diploma or equivalent

Job description

Total Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Requisition ID: 938107

Store #: 005093 Sunglass Hut

Position: Full-Time

Total Rewards: Benefits/Incentive Information

At Sunglass Hut, we're always in the sun. You’ll find a dynamic space with endless possibilities to grow your career. We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and souls of our customers and the world we live in. We believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Job Description

GENERAL FUNCTION

The Assistant Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection.

Major Duties And Responsibilities

• Ensures the Luxury Retail point-of-view is well presented when communicating with the media.


• Directs and monitors all sales and operations activities of the store to ensure operating income and sales objectives are met.


• Recruits and hires superior talent with experience in a luxury service environment.


• Creates and maintains bench strength with a clearly defined succession plan.


• Develops associates by providing clear, motivating and constructive performance feedback in a timely manner.


• Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.


• Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.


• Recognizes associates for their performance and service.


• Maintains extremely high standards of presentation and service.


• Communicates the Luxury Leadership Team feedback based on business needs not wants.


• Communicates trends and competition activity to the Luxury Leadership Team.


• Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Set aggressive action plans.


• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.

Basic Qualifications

• High School Diploma or equivalent


• Sales experience


• Strong financial acumen


• Effective oral and written communication


• Polished appearance and public communication skills


• Organizational and time management


• Team building and management proficiencies


• Strong interpersonal skills


• Critical thinking skills


• Analytical and computer proficient


• Detail oriented


• Flexibility to work non-traditional hours including evenings and weekends

Preferred Qualifications

• 5+ years management experience in the luxury service industry

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.