Assistant Manager

Chicken Salad Chick; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Chicken Salad Chick is seeking an Assistant Manager to support the General Manager in delivering an engaging environment for restaurant teams and guests. You will drive operational excellence, uphold CSC standards, and model exceptional guest experiences.

You will lead tasks across guest service, inventory, payroll, and training while fostering a positive workplace. This role emphasizes leadership, accountability, and collaboration within the restaurant team.

Qualifications

• Excellent written and oral communication skills.
• Excellent organization skills.
• Ability to multitask.
• Working knowledge of back office tools.
• Ability to quickly learn and master new computer software.

Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand and adhere to policies, procedures, standards, guidelines and training programs.
• Ensure guests feel welcome and receive friendly, courteous service.
• Ensure products are prepared and served to CSC standards.
• Help achieve sales, service, quality, cleanliness objectives through training and environment.
• Control cash and receipts by following cash handling procedures.
• Fill in as needed to ensure guest service and efficient operations.
• Develop staff in managerial and professional areas.
• Prepare required paperwork and reports in a timely manner.
• Ensure products are received correctly and deliveries follow policies.
• Set clear shift expectations and model guest-centric service.
• Address guest feedback and take corrective actions when needed.
• Monitor inventories and maintain records.
• Ensure compliance with health, safety, cleanliness, security policies.

Skills

Communication skills

Organization skills

Multitasking

Back office tools

Learning new software

Education

1-2 years related experience or training

Tools

Back office software

Job description

Description

Assistant Manager

The Assistant Manager delivers exceptional results through others. They assist the General Manager in providing an engaging environment for restaurant teams and guests while focusing on delivering operational excellence. Chicken Salad Chick Assistant Managers embrace and help lead the Chicken Salad Chick Culture, manage administration and maintain the facility.

Essential Responsibilities

• Serve as a Brand Ambassador for Chicken Salad Chick.
• Understand & adhere to all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly and courteous service.
• Ensure that all products are consistently prepared and served according to CSC standards.
• Achieve identified objectives for sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and by creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures.
• Operationally fill in as needed to ensure guest service standards and efficient operations.
• Continually strive to develop staff in all areas of managerial and professional development.
• Prepare all required paperwork, forms and reports in an organized and timely manner.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Sets clear expectations on shift and creates a working environment and serves as a role model to create memorable guest experiences.
• Takes actions to solve and celebrates guest feedback.
• Monitors food and equipment inventories, conducts inventory counts and maintains inventory records.
• Monitors compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for violations of company policies, rules and procedures.

Required Knowledge, Skills and Abilities

• Excellent written and oral communication skills
• Excellent organization skills
• Ability to multitask
• Working knowledge of back office tools
• Ability to quickly learn and master new computer software

Education and Experience

• One to two years related experience and/or training; or equivalent combination of education and experience

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.