Assistant Manager

JD Sports NA; Cleveland (OH); On-site; USD 17,000 - 24,000; Full time

Job summary

Hibbett Retail, Inc. in Cleveland, Ohio is seeking an Assistant Manager to support store operations, merchandising, and customer service to meet store goals. The role includes acting in the Store Manager's absence, helping with staffing, training, and policy compliance.

You will be knowledgeable about product areas and actively promote merchandise and store services. This position requires 1–3 years retail experience, strong communication, and the ability to manage multiple tasks in a fast-paced

Qualifications

• Experience in retail footwear or athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Manage the store in the Store Manager's absence.
• Support in personnel recruiting, training and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Maintain communication with the Store Manager on inventory movement and customer trends.
• Deliver extraordinary customer service and promote services and merchandise.
• Uphold company policies, procedures, and standards as documented in manuals.

Skills

Customer service

Retail experience

Team leadership

Communication skills

Attention to detail

Fast-paced environment

Self-starter

Job description

HB: 01509 Cleveland, Ohio (Randall Square)

R301US Hibbett Retail, Inc.

Hourly:

$14.80 - $14.80

Job Title: Assistant Manager

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Assistant Manager is responsible for assisting and consulting the Store Manager and regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store's goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager's absence and is trained in Store Manager Responsibilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist the Store Manager in controlling the assets of Hibbett I City Gear
• Consults with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department's responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager's responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

SUPERVISORY RESPONSIBILITIES

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

QUALIFICATIONS

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.