Assistant Manager

Liveamc; Cincinnati (OH); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Vacation & Sick Time

Health and Wellness Programs

401K and Roth IRA

Paid Holidays

Employee Referral Incentives

Bonus and Commission Opportunities

Employee Rent Discount Program

Professional Development Training

Comprehensive Medical Coverage

Job summary

A leading property management firm is seeking an Assistant Manager to support the Community Manager in overseeing financial and operational aspects of the community. This role involves maintaining resident relations, ensuring effective communication, and managing financial tasks such as collecting payments and overseeing evictions. Candidates should have at least 6 months of experience in property management, strong communication skills, and the ability to remain professional in a fast-paced environment. Compensation ranges from $28.00 to $30.00 per hour.

Qualifications

• Minimum 6 months of experience in the property management industry required.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong organization skills with attention to detail.

Responsibilities

• Oversee file management and run assigned reports.
• Utilize customer service techniques to respond to resident requests.
• Collect payments and manage audit evictions and potential skips.
• Communicate with legal counsel during eviction processes.
• Ensure apartments are clean and ready for showing.

Skills

Strong communication skills

Organization skills

Customer service skills

Attention to detail

Education

6 months experience in property management

Job description

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

We are currently seeking an Assistant Manager!

The Assistant Community Manager supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community.

Responsibilities include:

• Oversee file management and run assigned reports
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
• Communicate with outside legal counsel during the eviction process
• Finalize move in/out and renewals files and enter data into property management software
• Oversee resident renter’s insurance procedure
• Collect deposits and process future residents’ applications
• Ensure the model/target apartments are ready for show and maintain a clean workspace
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
• Maintain contact with all apartment locator services and local businesses to provide informational material
• “Shop” surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Requirements:

• 6 months experience in the property management industry
• Strong communication skills both written and verbal
• The ability to remain professional and courteous in a fast-paced working environment
• Organization skills with strong attention to detail

Core Responsibilities:

• File and Data Management: Oversee comprehensive file management, run assigned reports, and accurately finalize move-in/out and renewal files, entering all data into the property management software.
• Financial & Eviction Management: Collect all monies due, process future residents' applications, collect deposits, and oversee audit evictions, potential skips, and move-outs by physically walking units to evaluate occupancy. Communicate and coordinate effectively with outside legal counsel during the eviction process.
• Resident Relations & Customer Service: Utilize proper customer service and sales techniques to ensure an efficient, courteous, and professional response to all resident requests.
• Leasing & Marketing:
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company/community policies.
• Ensure a comprehensive understanding of required application information, screening processes, and procedures.
• Ensure model/target apartments are consistently ready for showing.
• Maintain contact with all apartment locator services and local businesses to provide informational materials.
• Conduct market research by "shopping" surrounding or competing properties and proactively engage in outreach marketing efforts.
• Develop and maintain ongoing resident retention programs.
• Community Standards: Maintain a clean and organized workspace. Report unusual or extraordinary circumstances regarding the property or residents promptly.
• Professional Conduct: Maintain a professional appearance and conduct at all times.

Key Qualifications & Skills:

• Affordable Housing Expertise:
• Thorough knowledge of processing Low-Income Housing Tax Credit (LIHTC or Section 42) certification paperwork.
• Demonstrated experience with other affordable housing programs such as HUD, Section 8, Section 202, and/or Section 811.
• Communication & Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with residents, employees, property managers, supervisors, and external partners.

Additional Information:

Apartment Management Consultants (AMC) is a leader in the property management industry. Our passion for helping people, creating authentic relationships, and common values has established a working environment that undeniably stands out. Every day our associates have the opportunity to collaborate together in a thriving culture with a determined attitude that inspires and rewards original ideas. AMC provides significant career advancement opportunities, competitive compensation, benefits, and incentive programs.

Compensation: Full- Time $28.00 to $30.00 per hour

• Vacation & Sick Time for Full & Part-Time Employees
• Health and Wellness Programs
• Empower 401K and Roth IRA- Including Free Financial Advisors and Employer Match
• 9 Paid Holidays per year
• Employee Referral Incentives
• Bonus and Commission Opportunities
• Employee Rent Discount Program
• Professional Development Training
• Medical, Dental, Vision, Life, Accident, Critical Illness, Hospital Indemnity, and Short-Term Disability coverage is available

*Outlined benefits are subject to change and may vary based on location or employee status*

If you are looking for an exciting employment opportunity, AMC is the employer for you!

AMC, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, national origin, sex (including pregnancy, sexual orientation and gender identity), age, disability or genetic information.

Candidates will be required to pass a background and drug screening. A conviction will not necessarily disqualify a candidate from employment. Qualified Applicants with arrest or conviction records will be considered for employment.

Only qualified candidates will be contacted.

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