Assistant Manager

Planet Fitness; Chelsea (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Bi-Weekly Team Bonus

Monthly Mystery Shop Bonuses

Monthly Assistant Manager Bonus

Free Black Card membership after 30s

Company-paid benefits after 90 days

Job summary

Planet Fitness in Chelsea, MA is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving financial success. The role requires bilingual English and Spanish communication, leadership of MSRs, Trainers, and Custodians, and coordination of shifts with a 40-hour work week.

You will recruit and train staff, supervise member services, ensure clean facilities, handle daily reporting, and provide back-up support to the Club Manager.

Qualifications

• Fluent in both English and Spanish.
• Superior customer service skills, preferably in fitness.
• Prior experience as a Shift Leader or Assistant Manager at Planet Fitness.
• Strong supervisory and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18+ and CPR certified.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Support in maintaining a welcoming atmosphere for members and guests.
• Ensure staff follow superior customer service guidelines.
• Provide backup support to Club Manager and supervise staff shifts.
• Oversee member services and ensure a superior customer experience.

Skills

Bilingual English & Spanish

Education

High school diploma/GED

Tools

Microsoft Office

Job description

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high performing Member Service Representatives (MSR), Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests.
• Ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member Services oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
  • Involved in all Member Services related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing proper maintenance of the facility.
• Assist and contribute to ensuring the neatness and impeccable cleanliness in all areas of the club.
• Assist in inventorying all necessary club supplies.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• 40 Hour Work Week

Qualifications/Requirements

• Fluent in BOTH English and Spanish.
• Superior customer service skills, preferably in the fitness industry.
• Prior experience working as a Shift Leader and/or Assistant Manager at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Benefits

• Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Assistant Manager Bonus
• FREE Black Card membership after 30 days of employment
• Eligible for 50% Company paid benefits after 90 days of employment
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Compensation: $16.00 - $19.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Are you a bilingual English and Spanish speaker? *

Have you held the position of Shift Leader or higher for any Planet Fitness location in the last 12 months? *

Can you commit to a 40 hour work week, with rotating shifts? *

Do you have a valid driver's license and your own vehicle for traveling to and from work? *

Referral code from a current employee If no code provided, add their name instead.

Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club. Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that are creating their excellent experience.

CHECK OUT SOME OF OUR GOLDEN THUMB AWARD WINNERS, NOMINATED BY A MEMBER IN THEIR CLUB:

Give it up for Brett, a Certified Trainer in Hampton Township, PA. Not only is he a motivating trainer, he’s an inspiration to never give up. After being diagnosed with MS, Brett kept working toward his goals and didn’t let the disease stop him. He says it best: “As I continue my job here at Planet Fitness, I cannot wait to see what new people I get to train, the lives I get to change, and show everyone that no matter what, don’t ever quit on yourself."