Assistant Manager

IFH CT OPERATIONS, INC; Chattanooga (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & 401K

Health benefits incl. medical/dental/視

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Chattanooga, TN is seeking an Assistant Manager to lead front desk operations and support the General Manager in day-to-day club activities. You will coach frontline staff, ensure excellent member service, and uphold brand standards in a fast-paced environment.

You will monitor club metrics, assist with interviews, manage schedules, and coordinate with HR on disciplinary actions. The role requires a high school diploma, 6 months of supervisory experience, and proficiency with

Qualifications

• High School Diploma or Equivalent required (Associates degree preferred).
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere (1 year preferred).
• Familiarity with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Understand and drive club metrics aligned with business performance.
• Develop knowledge of club services, programs and products and competitors.
• Assist in interviewing and recruitment with initial phone interviews for front desk and fitness instructors.
• Monitor inventory and review sales numbers with GM to identify opportunities and adjust execution.
• Communicate and uphold company standards; lead by example for a clean, friendly club.
• Ensure team punctuality, dress code, friendliness and cleanliness.
• Develop and maintain cleaning duties for front desk and overnight staff.
• Coordinate disciplinary actions with GM, Regional Manager and HR.
• Cover shifts for call-outs or vacancies; assist Club Manager when needed.
• Oversee club audits to keep areas clean, neat, organized, like new.
• Mentor Front End staff for career growth through training and performance reviews.
• Perform other duties as assigned by Club Manager.

Skills

Microsoft Suite

Multi-tasking

Decision making

Self-starter

Flexible schedule

Communication skills

Customer service

Supervisory

Problem solving

Education

High School Diploma or equivalent

Associate degree preferred

Tools

MS Word

MS Excel

Job description

Job Details: Job Location: Perimeter - Chattanooga, TN 37421, Position Type: Full Time, Education Level: 2 Year Degree, Travel Percentage: Negligible, Job Shift: Afternoons / Evenings, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities:

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills:

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications:

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.
• Monday: 2:00pm - 10:00pm
• Tuesday:2:00pm - 10:00pm
• Wednesday: 2:00pm - 10:00pm
• Thursday: 2:00pm - 10:00pm
• Friday:2:00pm - 10:00pm
• Saturday: OFF
• Sunday: OFF

Benefits

• Competitive Salary & 401K plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.