Assistant Manager

Hibbett; Charlotte (NC); On-site; USD 16,531 - 20,664; Part time

Job summary

A retail sports company in Charlotte, NC seeks an Assistant Manager who will assist the Store Manager in daily operations and ensure outstanding customer service. The role requires experience in retail, strong communication skills, and the ability to lead a team effectively. Responsibilities include managing inventory, training staff, and promoting merchandise. Ideal candidates are self-starters with attention to detail and a passion for customer service. Competitive salary offered, ranging from $12.00 to $15.00 per hour.

Qualifications

• 1-3 years of customer service experience.
• Experience in a retail environment, preferably footwear and athletic apparel.
• Ability to manage a team and achieve overall goals.

Responsibilities

• Assist Store Manager in controlling store assets and performance.
• Supervise staff in Store Manager's absence.
• Promote and sell store services and merchandise.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Initiative

Job description

Location: Charlotte, NC

Job Title: Assistant Manager

Department: Operations

Reports To: Store Manager

Salary: $12.00 - $15.00 per hour

Summary

The Assistant Manager is responsible for assisting and consulting the Store Manager regarding overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department in our store. Upholds policies, procedures, and standards listed in the visual manual. The Assistant Manager is passionate about giving outstanding customer service and promoting the merchandise in stores. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager Responsibilities.

Essential Duties And Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plan to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Ensures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Supervisory Responsibilities

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; and resolving problems.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter, with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.