Assistant Manager

Planet Fitness; Carle Place (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Savings Plan

Tuition Reimbursement

Free Black Card Membership

Vacation/Sick/Holiday Pay

Employee perks and discounts

Job summary

Planet Fitness in New York (Carle Place) is seeking an Assistant Manager to oversee club operations and deliver an exceptional Judgement Free member experience. The role focuses on onboarding and training, guiding the team through priorities, and driving KPI success.

It offers full-time hours at an on-site club with robust benefits. The ideal candidate has 9–12 months in customer service and a background in supervising teams, plus CPR/AED certification and basic computer skills.

Qualifications

• 9–12 months of experience in a customer service environment preferred.
• 8+ must be 18 years of age or older.
• Will need CPR/AED certification (training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Lead team members to complete tasks safely and efficiently.
• Model outstanding member experience and coach others.
• Assist in resolving employee concerns.
• Provide backup staffing and inventory management for cleaning supplies.
• Track KPIs and assist in hiring/onboarding new team members.
• Respond to emergencies and maintain club safety standards.
• Engage with members to promote the Judgement Free Zone.

Skills

Customer service

Team supervision

CPR certified

Computer literacy

Job description

Who We Are

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are

All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®.

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Are a team player who prides yourself on being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Are comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone around you; act as a role model.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Quickly apply information you learned during the online and hands on training.
• Enjoy coaching and leading others to success.
• Can comfortably manage through conflict.

About the Assistant Manager Role

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail products.
• Track KPI to identify areas of strengths and opportunities, game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily Responsibilities

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalates to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalates to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).

Compensation & Benefits

• The hourly pay range for this position is $19.00 to $22.00. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class.
• Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only.

Your Qualifications

• 9-12 months of experience in a customer service environment is preferred
• 9-12 months of experience supervising and leading team is preferred
• Must be 18 years of age or older
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical, Dental, and Vision Insurance*
• Vacation*/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions and social events
• Please note that certain benefits listed above are for full-time employees only

Health and Safety Requirements

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

USD $19.00/Hr.

USD $22.00/Hr.