Assistant Manager

Cici's Pizza-Top Slice LLC; Burlington (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Cici's Pizza-Top Slice LLC in Burlington, NC is seeking a Restaurant Manager to lead daily operations, drive sales, and mentor staff. The role requires strong leadership, excellent customer service, and proficient use of POS systems.

You will ensure profitability, manage schedules, and coordinate with HR for compliance and career development. The position emphasizes maintaining high standards of cleanliness, safety, and guest satisfaction while coordinating with the GM and Area Coach on

Qualifications

• High School diploma or equivalent is required.
• SERV Safe certification is preferred.
• Background check will be conducted.
• Valid State driver's license required.
• Reliable transportation and ability to travel between multiple restaurants.

Responsibilities

• Lead restaurant operations by modeling Cicis Guest Promise and driving enthusiasm.
• Open, lunch, dinner, and closing shifts as needed; maintain high proficiency in all restaurant areas.
• Build sales and manage profitability of the restaurant.
• Recruit, hire, and develop team members and supervisors.
• Maintain GER compliance with a passing score of 70% or higher.
• Enforce cash handling procedures, including daily bank deposits.
• Maintain inventory levels and ensure equipment is in good condition.
• Uphold cleanliness standards per daily/weekly/monthly checklists.
• Manage HR paperwork and coordinate with GM, HR, and Area Coach for promotions and changes.
• Prepare schedules by Thursday EOD for Area Coach review.
• Execute disciplinary actions with Area Coach and HR guidance.
• Submit weekly paperwork to Support Center and participate in Local Restaurant Marketing
• Attend and participate in all scheduled meetings.

Skills

Leadership

Customer service

Communication

Team development

Bilingual

Flexibility

POS systems

Education

High School diploma or equivalent

SERV Safe certification

Background check required

Driver's license

Reliable transportation

Tools

Microsoft Word

Microsoft Excel

Job description

Key Responsibilities

• Provide Leadership by creating and encouraging excitement, enthusiasm, a positive mental attitude and commitment to company objectives. Role Modeling the "Cicis Guest promise" with the team and Guests
• Work Open, Lunch, Dinner and Closing Shifts as needed. Setting an example of excellent working knowledge and high level of proficiency in all phases of Restaurant Operations
• Responsible for Building Sales and managing restaurant profitability
• Recruit, hire, develop Team Members, Shift Leaders, and Assistant Managers
• Successfully maintain GER compliance by meeting or exceeding a passing score of 70% or higher
• Ensure all Cash Handling procedures are followed, including but not limited to, daily bank deposit procedures
• Ensure that correct inventory levels are kept, including but not limited to, weekly food, paper and smallwares orders, as well as ensuring all equipment is maintained in excellent condition
• Uphold Cicis restaurant cleanliness standards by following daily, weekly and monthly cleaning checklists
• Under the direction of the GM, ensure that all HR related paperwork is submitted to HR within a timely manner, this includes but is not limited to, Incident forms, Termination paperwork, Employee Pay Rate Change forms, Internal & External promotion paperwork, etc.
• Under the direction of the GM, ensure schedules are completed by Thursday EOD for review by Area Coach (AC)
• Under the direction of the GM, execute appropriate corrective actions in all disciplinary situations through consultation with Area Coach (AC) and HR
• Under the direction of the GM, ensure that weekly paperwork and administrative duties are completed and turned in to Support Center as required
• Follow all POP requirements. Engage and participate in all Local Restaurant Marketing initiatives
• Attend and participate in all scheduled meetings

Requirements

• Positive attitude, enthusiasm, motivator, confidence
• Customer service focused and oriented
• Strong communication skills with the ability to resolve conflict
• Outgoing personality able to develop relationships and leading others
• Demonstrates the highest professionalism
• Bilingual skills a plus
• Must be able to work a minimum of 50 hours per week and a flexible schedule necessary to manage and operate the restaurant effectively.
• Must be able to stand/walk for extended periods of time & the ability to lift up to 50 lbs.
• Basic understanding of POS equipment

Education Experience Required:

• High School diploma or equivalent
• 1-2 years of experience in related position preferred
• SERV Safe certification preferred
• Must be able to pass a background check
• Must have a valid State issued driver's license
• Must have reliable transportation and the ability to travel between multiple restaurants
• Must have current and valid insurance on vehicle
• Must have the ability to become SERV Safe compliant
• Basic knowledge of Microsoft Word and Excel

Travel Requirements:

0% Travel

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an at will relationship..