Assistant Manager

Visionworks of America; Brookline (MA); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Plan

Paid Time Off

Milestone Awards

Medical & Dental

Job summary

Visionworks Optical Supervisor/Assistant Manager leads the store when the General Manager is away, modeling Visionworks standards and providing floor leadership. The role includes coaching the associate team to ensure a simple, human and bold patient and customer journey.

The position aims to promote profitability, oversee patient flow from exam lane to sales floor, and support the GM in coordinating doctor appointments and eyewear services while delivering excellent customer experiences.

Qualifications

• HS Diploma, GED or equivalent experience required.
• 1-5 years of supervisory experience required.
• Ability to coach and develop staff to improve patient/customer journey.

Responsibilities

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met
• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
• Execute all broad operational activities to meet the store's financial and customer experience goals

Skills

Supervisory leadership

Customer service

Education

HS Diploma, GED or equivalent experience

Job description

About Us

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class

Full Time

Pay Rate

$19.58- $25.94 per/hr

The Role

A Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.

• Promote the store’s profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets


• Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor


• Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer’s needs are met


• Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience


• Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager


• Execute all broad operational activities to meet the store's financial and customer experience goals

Qualifications

• HS Diploma, GED or equivalent experience required


• 1-5 years of supervisory experience required

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to

• Vision Coverage


• Paid Parental Leave


• Bereavement Leave


• 401 (k) Savings Plan


• Paid Time off


• Milestone anniversary awards


• Medical, Dental for Full Timers


• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Compensation range for the roles is listed above.

Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.