Assistant Manager

wendysofbg; Bowling Green (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Wendy's in Bowling Green, KY seeks an Assistant Manager to support the General Manager in daily restaurant operations and staff supervision. You will help meet sales goals, ensure food safety, and maintain a strong customer service culture.

The role involves training crew, monitoring compliance with policies, and managing costs while fostering a positive team environment and operational excellence.

Qualifications

• College degree and 6 months experience in the restaurant industry or equivalent.
• Knowledge of Wendy's operating policies and procedures.
• Understanding of labor laws and supervision practices.

Responsibilities

• Assist the General Manager in managing operations and staff.
• Train, monitor and supervise Shift Supervisors and Crew Members.
• Control food, labor and paper costs to meet profit objectives.

Skills

Food safety

Supervisory practices

Interviewing

Crew training

Employment law

Wendy's operating system

Education

College degree

Job description

Statement of Purpose

Assists the General Manager is managing the operations and staff of a Wendy's restaurant, including execution of Company policies, procedures, programs and systems. Participates in the achievement of store objectives. Ensures compliance with all federal, state and local laws and ethical business practices. Participate in creating and maintaining a "People Excellence" environment.

• Trains, monitors and reinforces food safety procedure to Shift Supervisors and Crew Members. Ensures all food safety procedures are excecuted according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.
• Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Executes appropriate plans to resolve unfavorable trends and enhance sales.
• Manages food, labor and paper costs and other controllable expenses. Works with restaurant management team to meet profit objectives.
• Executes Company policies and procedures for the control of cash, property, product and equipment. Monitors inventory levels to ensure product availability and orders product. Manages and maintains safe working conditions. Ensurex execution of preventive maintenance.
• Ensures Sparkle certification. Manages, directs, and monitors Shift Supervisors and Crew Members to achieve QSC goals and to support total store "Service Excellence" on assigned shift. Ensures "Customer Courtesy" policies/procedures are properly executed.
• Executes the restaurant's Human Resources programs for crew employees. Manages crew employees in a manner that maximizes retention. Works with TSM/GM and Co-Manager to achieve proper staffing levels. Creates and executes recruiting plan. Interviews and recommends candidate for selection. Works with TSM/GM, Co-Manager, and local HR staff to communicate Speak Up process.
• Provides proper training for Shift Supervisors and Crew Members through established systems and follows through to ensure compliance with Company Standards.
• Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Anticipates and identifies problems and initiates appropriate corrective action.

Qualifications

To perform this job successfully, an indivdual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skills, and/or ability required. Reasonable accomodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

1. Wendy's operating systems and procedures
2. Wendy's policies and procedures related to job responsibilities
3. Supervisory practices
4. Interview practices
5. Crew orientation and training program
6. Federal, State and local employment laws

Education and/or Experience

College degree and 6 months experience in the restaurant industry; or equivalent combination of educuation and experience.

Work Environment

In order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Assistant Manager must perform managerial duties on site, in accordance with customary scheduling requirements for this position. The Assistant Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.