Assistant Manager

TUMI; Bethesda (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Quarterly sales bonus program

401(k) with company match

Job summary

Join TUMI as an Assistant Manager where you will create exceptional client experiences while driving sales in a dynamic retail environment. You'll develop your leadership skills by training staff, achieving sales goals, and fostering customer relationships that embody the brand ethos. If you are passionate about luxury travel and fashion, this role offers growth opportunities within a supportive environment.

Qualifications

• Strong understanding of luxury and lifestyle markets.
• Proven sales performance in retail environments.
• Ability to train and develop team members.

Responsibilities

• Driving personal and store sales goals.
• Training and developing staff through coaching.
• Building strong relationships with clients.

Skills

Client Service

Sales Driving

Communication

Leadership

Education

Experience in retail

Understanding of luxury markets

Job description

Join to apply for the Assistant Manager role at TUMI

Continue with Google Continue with Google

Join to apply for the Assistant Manager role at TUMI

• Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
• Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your Role At Tumi

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership And Initiative

• Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner.
• Take pride in work and strives for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.

Communication And Relationship Building

• Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance

• Assist the Store Manager with managing the store schedule and timecards and payroll.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.
• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Organization

Why You'll Love Working Here

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• DIVERSITY & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at TUMI by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Assistant Manager jobs in Bethesda, MD.

Core Crew (Front Desk & Sales) - Wildwood, MD

Washington DC-Baltimore Area
$17.00
-
$19.25
1 week ago

Washington, DC
$65,000.00
-
$75,000.00
4 months ago

Washington, DC
$60,000.00
-
$62,000.00
4 weeks ago

Washington, DC
$75,000.00
-
$85,000.00
4 months ago

Washington, DC
$68,000.00
-
$80,000.00
22 hours ago

Hyattsville, MD
$30,000.00
-
$60,000.00
2 years ago

Washington, DC
$75,000.00
-
$85,000.00
4 months ago

Arlington, VA $65,000 - $75,000 1 year ago

Washington, DC $55,000 - $65,000 2 days ago

Hyattsville, MD $62,400 - $75,920 3 weeks ago

Washington, DC $75,000 - $85,000 3 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.