Assistant Manager

Ifh Ct Operations, Inc; Bean Hill (CT); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401K plan

Health benefits (Medical, Dental, VIs)

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is seeking an Assistant Manager to oversee front desk personnel and support the General Manager. You will focus on front-of-house operations, ensuring superior member experiences in a fast-paced environment.

Responsibilities include interviewing staff, monitoring inventory, and communicating standards across the club. You’ll mentor the front-end team, cover shifts when needed, and participate in club audits and performance improvements.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 6 months supervisor or manager experience in a high-volume restaurant or retail environment preferred.
• Familiarity with Microsoft Office (Word, Excel) preferred.
• Bi-lingual preferred.
• Strong customer service and leadership skills.

Responsibilities

• Oversee front desk personnel and assist the General Manager.
• Focus on front-of-house operations to ensure effective day-to-day activities.
• Interview and recruit by conducting initial phone interviews of front desk and fitness instructors.
• Monitor inventory and review sales numbers with GM to identify opportunities and adjust execution.
• Communicate and uphold company standards; lead by example in delivering the organization’s mission and values.
• Mentor front-end staff to promote career growth through training and performance assessment.
• Coordinate disciplinary actions and terminations with GM, Regional Manager and HR.
• Provide shift coverage as needed and oversee club audits for cleanliness and organization.
• Perform additional duties as assigned by the Club Manager.

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.Essential Duties and Responsibilities:The ability to understand and drive club metrics in alignment with business performanceThorough development of knowledge of club services, programs and products as well as current knowledge of key competitorsAssist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructorsMonitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performanceResponsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained clubEnsure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanlinessDevelop and maintain cleaning duties for front desk employees and oversees over-night employeesCoordinate disciplinary actions and terminations with General Manager, Regional Manager and Human ResourcesFlexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to workAssist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in \"like new\" conditionMentor Front End employees to promote career growth through training, development, and performance assessmentPerform other duties as assigned by the Club ManagerMinimum SkillsBasic computer proficiency (Microsoft Suite)Ability to manage multiple responsibilitiesSolid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleBasic computer, math, and communication skills requireSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Hard working, enthusiastic and energetic!Strong problem resolution skills.Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum QualificationsA High School Diploma Or Equivalent required (Associates degree preferred)6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)Bi-lingual preferred.Hours (Initial training hours may vary as well as when the needs of the facility change)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday and/or Weekend Hours based on club needs.Open or Flexible availability is a plus.Monday: 3:00pm - 11:00pmTuesday: 3:00pm - 11:00pmWednesday: 3:00pm - 11:00pmThursday: 3:00pm - 11:00pmFriday: OFFSaturday: OFFSunday: 6:30am - 1:00pmBenefitsCompetitive Salary & 401K planCompany contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer.