Assistant Manager

Baskin-Robbins; Annapolis (MD); On-site; USD 25,000 - 29,000; Full time

Job summary

Maritime Coffee Time in Annapolis Area is seeking an Assistant Restaurant Manager to support the Restaurant Manager, shift leaders, and team in day-to-day operations. The role covers floor operations, brand training, and ensuring compliance with Dunkin' standards and franchisee policies.

The candidate will lead team meetings, supervise training programs, and help drive guest satisfaction, profitability, and safe, sanitary operations.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.

Responsibilities

• Able to perform all responsibilities of restaurant team members.
• Lead team meetings with Restaurant Manager.
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Ensure Brand standards, recipes and systems are executed.
• Create and maintain a guest focused culture in the restaurant.
• Review guest feedback results and implement action plans to drive improvement.
• Communicate restaurant priorities, goals and results to team members.
• Support RM in new product rollouts including training, marketing and sampling.

Skills

Fluent English

Basic computer skills

Basic math & financial management

Job description

Position Title: Assistant Restaurant Manager

Franchise Organization/Location: Maritime Coffee Time/Annapolis Area

Reports To: Restaurant Manager

?Overview

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team.

They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
• Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

PAY: $18-21*+Tips

*Pay is based upon experience and availability. If candidates have open availability (i.e. opening, mid, closing shift and weekends) and previous experience as an Assistant Manager - they will be considered for the higher range of pay.