Assistant Manager

soar-restaurants-sonic; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Sonic Drive-In is seeking an Assistant Manager to help lead drive-in operations and staff during shifts. The role focuses on directing team activities, ensuring guest satisfaction, and maintaining standards across food preparation, service, and safety procedures.

The position requires recent restaurant management experience, knowledge of labor laws, and strong communication and leadership skills. Expect regular shifts with 30+ hours per week, including nights, weekends, and holidays.

Qualifications

• Six months of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• General restaurant or retail knowledge.
• Knowledge of federal, state, and local labor and employment laws (EEO, wage/hour).
• Knowledge of health and safety laws and regulations.
• Basic computer, math, and reading skills.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift and escalate when needed.
• Handle employee issues/concerns and escalate when needed.
• Monitor drive-in’s food, labor, paper, and inventory during shift to maximize cost-control.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies and procedures.
• Ensure compliance with applicable laws.
• Perform all station duties (fountain, dresser, front/back swamp, grill, expeditor, etc.) as necessary.
• Regular cleaning and sanitation duties.
• Regular attendance.

Skills

Leadership

Staff management

Customer service

Problem-solving

Communication

Tools

POS systems

Microsoft Office

Job description

Position

Assistant Manager

Immediate Supervisor

General Manager/Operating Partner

Status

Nonexempt

Position Summary

This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escal… guest issues/concerns during shift
• Handle and properly escal…employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skillsProblem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions