Assistant Lounge Manager - FT

Paycom - ATS; Melbourne (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Paycom - ATS in Melbourne, FL seeks a Full Time F&B supervisor to lead guest service operations in a fast-paced setting. You will supervise staff, manage schedules, monitor costs, and assist with events and promotions. The role requires strong leadership, regulatory knowledge, and a passion for quality service.

You will collaborate with other departments to ensure smooth front and back-of-house operations, maintain brand standards, and uphold safety and cleanliness throughout the shift.

Qualifications

• F&B operations knowledge and leadership skills.
• Experience in guest service and staff supervision.
• Familiarity with liquor regulations and safe service practices.

Responsibilities

• Ensure guests receive outstanding service and maintain brand standards.
• Lead staff and promote a positive working environment.
• Work in a fast-paced, customer-service setting and meet deadlines.
• Attend BEO, staff, and department meetings.
• Analyze day-to-day operations, financials, and labor costs.
• Plan and execute hotel-sponsored events as required.
• Taste F&B products to ensure quality and consistency.
• Market ideas and promotions within the department.
• Monitor POS systems and report discrepancies or outages.
• Support operations and supervise other areas when needed.
• Control customer flow and interactions front/back of house.
• Maintain par stock levels, inventory, and orders.
• Keep the work area clean and safe; follow policies.

Skills

F&B operations

Leadership

Guest service

Regulatory knowledge

Education

High School Diploma or GED

Job description

Job Details

Job Location: 667 - Melbourne Element - Melbourne, FL 32903, Position Type: Full Time, Essential Job Functions

• Ensures that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service.
• Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
• Work in a fast-paced and customer service-oriented environment, perform duties under pressure and meet deadlines in a timely manner.
• Attend BEO, staff, and department meetings.
• Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, and labor costs.
• Perform special projects as assigned by GM and/or F&B Director
• Handle planning and execution of hotel sponsored events as required.
• Taste food and beverage products to ensure quality and consistency.
• Market ideas and promotions in the department.
• Monitor F&B POS systems and report any discrepancies or system outages.
• Support the entire food and beverage operation including supervising other areas if necessary, handling special projects, and running promotions.
• Effectively control the flow of customers and the interaction between the front and back of house throughout service.
• Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies, and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use.
• Ensure team members consistently maintain brand standards and high levels of customer service.
• Handle all customer inquires in an appropriate and professional manner.
• Maintain outlet scheduling and payroll.
• Organize and conduct pre-shift meetings communicating pertinent information to the staff such as house count, daily specials, service training, and menu changes.
• Ensure cleanliness and workplace safety in the department.
• Adhere to all company policies and procedures.
• Follows safety rules and procedures.
• Knows property emergency response procedures and equipment.
• Perform any related duties as requested by manager.

Knowledge, Skills, and Abilities

• Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction.
• Knowledge of all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to operate equipment such as bar taps, slush machines, and dishwashers.
• Minimum 2-3 years F&B or hotel experience in a leadership role.

Physical Demands

• Ability to transport up to 30 lbs through a crowded room on a continuous basis.
• Constant standing and walking required.
• Frequent bending, stooping, twisting, reaching, and walking required.