Assistant It Manager

Brunel; Little Rock (AR); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading manufacturing firm is seeking an Assistant IT Manager in Little Rock, Arkansas. You will manage IT operations and ensure system performance while supporting SAP users and leading a help desk team. The role requires strong networking knowledge and supervisory experience, along with problem-solving skills. This full-time position offers competitive pay in a dynamic environment with opportunities for personal and professional growth.

Qualifications

• 5–7 years of professional IT experience with at least 2 years in a supervisory role.
• Strong knowledge of IT networking and system management.
• Familiarity with SAP and IT security standards.

Responsibilities

• Manage and troubleshoot the company’s IT systems to ensure availability.
• Provide first-line support for SAP users and assist in user access management.
• Ensure IT policies and compliance standards are maintained.

Skills

IT networking

SAP support

IT management methodologies

Leadership and team management

Problem-solving

Communication skills

Education

Bachelor’s degree in Information Technology or related field

Job description

Base pay range

$70,000.00/yr - $80,000.00/yr

Role Overview

Our client, one of the largest welded line pipe manufacturers in North America, is looking for an Assistant IT Manager to be part of a dynamic and fast‑paced environment, supporting mission‑critical systems that enable world‑class manufacturing and operational excellence.

Key Responsibilities

• IT Operations & Networking
  • Manage, monitor, and troubleshoot the company’s IT systems, servers, and systems to ensure high availability and performance.
  • Maintain LAN/WAN infrastructure, firewalls, VPNs, switches, and routers.
  • Ensure proper data backup, recovery, and cybersecurity measures are in place.
  • Supervise and mentor a small help desk team, ensuring timely resolution of user issues and support tickets.
  • Develop standard operating procedures (SOPs) for common IT issues and train the team accordingly.
  • Escalate complex issues and coordinate resolution with vendors or higher‑level IT support.
• SAP & Business Applications
  • Provide first‑line support for SAP users, coordinating with SAP consultants for issue resolution.
  • Assist in user access management, reporting, and troubleshooting within SAP modules.
  • Support integration of IT systems with SAP for smoother business operations.
• Management
  • Assist in planning and execution of IT services such as system upgrades, enhancements, cybersecurity initiatives, and SAP rollouts.
  • Coordinate cross‑functional teams, track milestones, and ensure timely completion.
  • Prepare documentation and provide regular updates to the IT Manager and leadership team.
• Compliance & Documentation
  • Ensure IT policies, data security, and compliance standards are implemented and maintained.
  • Maintain updated documentation of IT assets, processes, and diagrams.
  • Support audits by providing necessary IT‑related information and reports.

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5–7 years of professional IT experience, with at least 2 years in a supervisory or lead role.
• Strong knowledge of IT networking (LAN/WAN, firewalls, VPN, Cisco/HP switches, etc.).
• Familiarity with SAP (user support, troubleshooting, and integration).
• Experience with IT management methodologies (Agile, Waterfall, etc.).
• Knowledge of IT security standards and compliance practices.
• Leadership and team management skills with a collaborative approach.
• Strong problem‑solving and troubleshooting abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Excellent communication and interpersonal skills.
• High integrity, attention to detail, and a proactive attitude.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Manufacturing