Assistant IT Infrastructure and Project Manager

NNR Global Logistics; Chicago (IL); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Prescription

Wellness benefits

401(k) plan

App-Based Benefits Access

Job summary

NNR Global Logistics USA Inc. is seeking an Assistant IT Manager to support daily IT operations, security, and technology maintenance across locations in the United States.

You will assist with user support, IAM, and infrastructure tasks while collaborating with teams to ensure reliable technology and security services. The role emphasizes hands-on IT operations, incident response, asset management, and cross-functional project support.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Business Technology, or a related field is required or equivalent experience.
• 3–5 years of enterprise IT operations experience preferred.
• Hands-on knowledge of Microsoft 365, Entra ID, Windows environments, endpoint management, and IAM.

Responsibilities

• Provide user support across the organization and manage onboarding, transfers, and offboarding.
• Administer user accounts and access controls in Microsoft 365 and Entra ID.
• Serve as escalation point for IT issues across desktop, network, and security domains.
• Assist infrastructure, cybersecurity, and project initiatives across locations.
• Coordinate with HR, managers, and users on technology and access needs.

Skills

Microsoft 365

Entra ID

Windows environments

Identity/access management

User onboarding/offboarding

Vendor coordination

Education

Associate’s degree in IT or related field

Tools

Microsoft 365

Entra ID

Windows systems

Job description

Join our team as an Assistant IT Manager and play an important role in supporting the technology that keeps our organization connected, secure, and moving forward. This hands‑on position supports the daily operation, security, and maintenance of NNR USA’s technology environment across multiple locations.

You’ll work across a wide range of IT functions, including user support, Microsoft 365 and Entra ID administration, infrastructure and networking, cybersecurity, physical security technology, asset management, vendor coordination, and technology projects. This is an excellent opportunity for an IT professional who enjoys solving problems, taking ownership, collaborating across departments, and improving the way technology supports the business.

What You’ll Do

IT Service Delivery & User Support

• Manage employee onboarding, transfers, and offboarding, including user accounts, system access, computers, mobile devices, software licenses, badges, and related equipment.
• Administer user accounts and role‑based access across Microsoft 365, Entra ID, business applications, and related systems, ensuring access is updated or removed promptly when responsibilities change.
• Serve as an escalation point for desktop, mobile, application, network, printing, telecommunications, and system access issues.
• Monitor support requests and incidents, identify trends, and help drive timely resolutions and continuous service improvements.
• Partner with Human Resources, department managers, and users to coordinate technology and access requirements.

Infrastructure, Networks & Technology Operations

• Support the administration and maintenance of network infrastructure, wireless systems, internet connectivity, servers, cloud resources, telecommunications services, and endpoint technology.
• Monitor infrastructure health, backups, system availability, and operational performance to help maintain reliable IT services.
• Support technology deployments, upgrades, office relocations, and other infrastructure initiatives across locations.
• Maintain accurate technical documentation, system diagrams, procedures, inventory records, and knowledgebase materials.

Cybersecurity & Physical Security

• Support day‑to‑day cybersecurity operations, including security monitoring, incident review, endpoint protection, email security, MFA, access controls, and vulnerability management.
• Participate in cybersecurity investigations, incident response, security awareness initiatives, policy compliance, and audit preparation.
• Administer physical security technologies, including access control systems, security cameras, visitor management systems, badges, and security permissions.
• Coordinate with management and facilities personnel to support office security requirements and timely access changes.
• Manage IT assets and inventory, including computers, mobile devices, networking equipment, software licenses, peripherals, and other technology resources.
• Coordinate the procurement of hardware, software, telecommunications, and technology services, including obtaining vendor quotations and supporting purchasing approvals.
• Track warranties, subscriptions, maintenance agreements, renewals, contracts, and technology lifecycle requirements while maintaining accurate purchasing and asset records.
• Work directly with vendors, service providers, carriers, and managed service partners to resolve issues, coordinate support, and monitor service commitments.

Technology Projects & Business Continuity

• Support infrastructure, cybersecurity, telecommunications, and branch technology projects from planning through implementation.
• Coordinate testing, deployment schedules, implementation activities, and project documentation.
• Participate in testing and validation of technology changes before production deployment.
• Support disaster recovery, business continuity, and operational readiness initiatives.
• Help identify opportunities to improve technology processes, reliability, security, and the overall user experience.

What We’re Looking For

• Associate’s degree in Information Technology, Computer Science, Business Technology, or a related field; equivalent professional experience may be considered.
• 3-5 years of experience supporting enterprise IT operations, infrastructure, networking, cybersecurity, or systems administration.
• Hands‑on knowledge of Microsoft 365, Entra ID, Windows environments, endpoint management, and identity/access management.
• Experience supporting employee onboarding/offboarding and user account administration.
• Experience working with vendors, service providers, telecommunications carriers, and technology procurement.
• Experience maintaining IT assets, licenses, equipment, and inventory records.
• Previous experience in the logistics, transportation, or freight forwarding industry is preferred.
• Strong critical‑thinking and problem‑solving skills with the ability to independently take ownership and drive issues and projects through resolution.
• Excellent organizational, prioritization, multitasking, and interpersonal communication skills.

Additional Requirements

• Flexibility to respond to occasional after‑hours communications to support subsidiaries operating in different time zones, including training and technical support needs.
• Ability to perform medium‑level physical work, including lifting, carrying, pushing, or pulling equipment weighing up to 50 pounds.

Why This Role Stands Out

This position offers the opportunity to work across multiple areas of IT rather than being limited to one specialty. You’ll have exposure to infrastructure, cybersecurity, cloud technology, end‑user support, physical security, vendor management, and IT projects while helping strengthen the technology environment that supports our operations.

Why Join NNR Global Logistics?

At NNR Global Logistics USA Inc., our people are at the heart of our success. As part of the Nishitetsu Group, headquartered in Tokyo, Japan, we are proud to be a global organization built on collaboration, high standards, and a commitment to delivering an exceptional experience for our customers.

Our Corporate Philosophy centers on creating Confidence, Comfort, and Enjoyment for our customers, employees, and everyone who engages with NNR. We value diverse perspectives, encourage our team members to think big, and provide opportunities to learn, contribute, and grow throughout their careers.

Whether you join one of our local branches or our corporate team, you’ll be part of an organization that invests in its people.Training and development opportunities are provided throughout the year and at all levels of the organization, helping our employees build their skills, expand their knowledge, and pursue continued professional growth.

Benefits Designed With You in Mind

NNR Global Logistics USA Inc. offers a comprehensive benefits package designed to provide flexibility and support for you and your family, including:

• Medical, Dental, Vision & Prescription Coverage with options to meet individual and family needs
• Wellness Benefits of up to $400 annually
• 401(k) Plan with a 2% company match on employee contributions
• Convenient App-Based Benefits Access