Assistant Housing Manager - Echo Cliffs

Tuba City Regional Health Care Corporation; Arizona; On-site; USD 50,000 - 70,000; Full time

Job summary

Tuba City Regional Health Care Corporation in Arizona seeks an Assistant Housing Manager to oversee Echo Cliffs housing, supervise maintenance staff, and implement tenant policies. The role includes screening applicants, setting monthly rents, and preparing reports for senior leadership.

You will work with multiple departments to ensure occupancy compliance, safety, and efficient housing operations, while maintaining excellent tenant relations and adherence to Navajo Nation preferences.

Qualifications

• Bachelor’s degree in business administration, Engineering, Construction Management or related field.
• Two years experience with property and/or housing management.
• Experience with relocation and household shipping/moving expense.
• Experience supervising maintenance personnel.
• Customer services experience with tenant lease holders.

Responsibilities

• Maintains knowledge of housing/property management policies and procedures and revises/updates as necessary. Interprets policies to tenants with input from the CSSO.
• Supervises staff in maintenance operation and repair of housing; manages recruitment, mentoring, coaching and performance reviews.
• Plans, schedules, and assigns work orders; performs preventive maintenance and housing inspections; assigns staff based on experience and availability.
• Establishes a 24 hour on-call schedule for emergency housing needs and maintains preventative maintenance schedule for property/housing equipment.
• Coordinates and enforces housing occupancy policies; maintains leases and files related to housing units; ensures timely housing inspections and move-in/move-out processes.

Skills

Tenant housing management

Staff supervision

Budgeting

Policy interpretation

Education

Bachelor’s degree in business administration, engineering, construction management or related field

Tools

Housing software

Records management

Job description

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affidavit Action pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

Overview

Position Summary

This position is responsible for managing Echo Cliffs housing and other assigned occupied properties. Performs all associated administrative and related assigned duties. Formulates tenant directives and instructions within the framework of TCRHCC and Echo Cliffs housing policies, including occupancy, terminations, inspections, cleanliness, conservation of utilities and other housing and property related activities. The Assistant Housing Manager will supervise Quarter Maintenance personnel, which will include performance evaluations, schedules, housing work order oversight, and housekeeping services. The Assistant Housing Manager will provide various reports to the Housing Manager and Senior Leadership as requested. The Assistant Housing Manager assists Echo Cliffs by screening, reviewing housing applications to select tenants and determining monthly rental rates.

Qualifications

Necessary Qualifications

Education

Bachelor’s degree in business administration, Engineering, Construction Management or related field

Experience

• Two years (2) experience of working with property and/or housing management.
• Demonstrated experience with relocation and household shipping/moving expense.
• Must have experience with supervising maintenance personnel
• Demonstrated customer services experience with tenant lease holders.

Certification

Must have and maintain a current valid state driver’s license without restrictions.

Other Preferred Skills and Abilities

• A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
• Possession of high ethical standards with no record of felony or misdemeanor convictions for fraud or dishonesty; criminal background checks are mandatory; no record of complaints regarding “Conflict of Interest” related to prior and current employment.
• Reliable and dependable; reports to work as scheduled without excessive absences.
• Positive working relationships with others; ability to communicate positively, effectively and professionally.
• Maintains a positive professional attitude and demonstrates good interpersonal communication skills.
• Ability to comprehend and interpret written material.
• Ability to analyze problems to identify significant factors, gather pertinent data and formulate solutions.
• Ability to plan and organize work and work independently with minimal supervision.
• Ability to maintain a flexible work schedule to meet the service demands of tenants.
• Effective written communication skills including the ability to prepare reports, policies, and procedures.
• Possess knowledge of Navajo Housing Authority Compliance and Self-Monitoring Policy
• Possess knowledge and perform duties of a Certified Voucher Specialist
• Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job.
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

MENTAL AND PHYSICAL EFFORT

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical

Incumbent must have the ability to sit for ¾ workday, stand, walk, drive frequently and occasionally bend, climb, kneel, crouch, twist, maintain balance and reach. Requires availability to responding to emergencies at night (sleep maybe disrupted). Incumbent must have the ability to lift, push and pull up to 10 lbs. for ¾ workday, up to 24 lbs. frequently and up to over 100 lbs. occasionally. Incumbent must have the ability for: near vision, color vision, hearing norm speech, use of keyboards and simple grasping, for prolonged periods of the workday, frequently use of far vision, depth perception, seeing fine details, telephone use, and firm grasping; hearing overhead pages, and fine manipulation occasionally.

Mental

Exercises independent judgment to ensure appropriate action is taken on housing issues; assures fairness based on the needs related to patient care and accessibility for housing assignments, maintenance, and safety, in cooperation with other departments. Incumbent must have the ability to: concentrate for ¾ workday, frequently cope with high level of stress, make decision under high pressure, cope with anger/fear/hostility of other in a calm way, manage altercations, handle a high degree of flexibility, handle multiple priorities in a stress situation, demonstrate high degree of patience and accepts flexible schedule to meet unit needs. work alone, adapt to shift work and work in areas that are close and crowded occasionally.

Environmental

Incumbent may be exposed to dust, fumes, and gases frequently and infectious diseases, chemical agents, extremes in temperature or humidity, hazardous moving equipment, unprotected heights, and loud noises occasionally.

Responsibilities

ESSENTIAL FUNCTIONS

1. Maintains knowledge of housing/property management policies and procedures and revises/updates as necessary. Interprets TCRHCC housing policies, rules and regulations and other housing related directives to tenants with input from the CSSO.
2. Works effectively in partnership with the Housing Committee (i.e., Clinical Services, Nursing), Recruitment/Retention Committee, Human Resources, and Facilities Department to cover all aspects and needs of tenant housing. Attends all Housing Committee meetings as a non-voting member and responsible for overseeing the completion of minutes/reports/actions and committee agenda.
3. Supervises staff in the area of maintenance operation and repair of TCRHCC’s residential housing. Manages recruitment, mentoring, coaching and professional development of staff; provides work direction/assignment of duties to meet operational requirements; establishes performance reviews/individual goals with staff; identifies training/educational requirements. Investigates work issues and/or staff performance issues and initiates appropriate disciplinary action. Assures that position descriptions are correct and accurate for all positions supervised; advises staff on rules of conduct, disciplinary procedures, and evaluates staffing.
4. Plans, schedules, and assigns work orders on a regular short-term basis or verbal work order priorities based upon degree of need; performs preventive maintenance and housing inspections of residential housing; selects staff to perform specific assignment on the basis of their experience, skills and ability; availability of material, equipment and discuss any issues/concerns with the CSSO. Revises work assignments to accommodate priority changes, leave schedules and other needs.
5. Responsible for establishing and preparing a 24 hour on-call schedule and call schedule to address emergency housing needs. Responds to on-call paging, as and when necessary. Establish and adhere to a preventative maintenance schedule for all property/housing equipment systems. Perform and give recommendations for high level repairs if and when required.
6. Assures that leases are signed annually, and tenants meet the criteria to remain in hospital housing according to the policy and with input from the Housing Committee. Assists the CSSO with enforcement of housing occupancy policies, including pet policies. Maintains a copy of each approved housing request and files related to all housing related issues by housing unit.
7. Coordinates the operation, upkeep, and utilization for family housing assets with other departments in order to assure timely maintenance, alternation, construction, painting, repairs, and inspections. Review/order supplies necessary for maintaining Housing Program (i.e., maintenance, PM, projects, etc.) Conducts regular housing inspections as required by policy. Performs pre/post assignment inspections upon notification from Departments that an employee will be arriving or leaving.
8. Conducts technical studies of family housing demands, turnover rates, and physical requirements, and develops recommendations for resources to accomplish housing objectives. Identifies opportunities and makes recommendations for improvement in managing hospital quarters to the CSSO.
9. Develops an effective fiscal year budget and capital projects and works within budget guidelines. Provides schedules in support of Annual Financial Audit and/or the Quarters financial activities. Maintains involvement with the Annual Funding Agreement negotiations related to housing (quarters).
10. Performs biweekly/monthly reconciliations of NAIHS Quarters rental collections for IPA, CO, DH, and Contractors. Keeps all employee related documentations in an organized manner, such as, financial reimbursements and data entry for rent collection. Prepares Bill of Collections for delinquent accounts.
11. Coordinates relocation of new employee’s personal property in accordance with TCRHCC Relocation Policy; shipping officer duties – Government staff and Commission Corp personnel.
12. Manage the short-term Housing Units for Contractors, Locums, etc. and on-call staffing for “crash pad” assignments to ensure there is no overlap of residency and to perform preventative maintenance and housekeeping during unoccupied status.
13. Assist with oversight of Greyhills Apartments by coordinating housing assignments and end of leases as well as any resident complaints/issues/concerns with the Greyhills’ Facility Manager.
14. Collaborate with utility companies for services to Housing Properties/Tenant Services. (Ferrell Gas/NTUA/APS). Reconciles all vendor services, billing invoices and request for payments.
15. Updates established housing software annually; provides updated monthly housing list to the CSSO and Assistant Housing Manager.
16. Evaluate, process, and review KCILC housing application to determine eligibility to participate in the independent elderly housing program.
17. Determine the composition of family income and deductions and calculate applicant’s/tenant’s Annual Net Income to establish monthly rental rate for KCILC.
18. Assist with KCILC tenant orientation, tenant issues, arrange move-ins and move-outs with Housing Quality Inspector, and recruiting potential applicants.
19. Assist with the development and enforcement of policies and procedures for KCILC.
20. Coordinate and monitor NHA Annual Compliance Audit and Annual Performance Reports.
21. Oversee KCILC fiscal year budget and works within the budget guidelines.
22. Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
23. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
24. Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
25. Performs other related duties as assigned or directed.