Assistant Housekeeping Manager - The Willard InterContinental Washington

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Room discounts

Training programs

Wellbeing benefits

Job summary

The Willard InterContinental Washington, DC, part of IHG Hotels & Resorts, seeks an Assistant Housekeeping Manager to uphold spotless standards and lead a dedicated team at our iconic property.

You will manage housekeeping and laundry operations, coach staff, handle supplies, and respond to guest requests while ensuring compliance with safety and brand standards. This role offers a competitive compensation package and extensive benefits.

Qualifications

• Bachelor's degree or higher in hospitality or related field.
• Experience leading housekeeping teams in hotels preferred.
• Strong communication and guest-service orientation required.

Responsibilities

• Lead and coach housekeeping and laundry teams to maintain high standards.
• Manage supplies and equipment, minimize waste, support green initiatives.
• Address guest requests, VIPs, and special occasions with professionalism.
• Oversee safety compliance and staff training on procedures.

Skills

Communication skills

Interpersonal skills

Business acumen

Leadership

Education

Hospitality degree

Tools

PMS software

Microsoft Office

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 21 brands. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.

About the Assistant Housekeeping Manager position

Every room has to be simply perfect. We're searching for the right Assistant Housekeeping Manager to make sure our standards never slip – managing all aspects of our housekeeping and laundry operations to deliver memorable and unique guest experiences. With every single guest, every single stay.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Managing, coaching, and developing a team dedicated to exceptional housekeeping and laundry standards
• Maintaining and ordering supplies and equipment –while minimising waste –in support of our green initiatives
• Addressing special requests for guests, VIPs, repeat visitors and VIP Club members
• Assisting with deep cleaning projects and occasionally assisting your team during busy periods
• Educating all team members on the importance of remaining compliant with federal, state, and local laws and safety standards

What we need from you

• Excellent communication and strong interpersonal strong skills
• Business language and tools acumen
• Bachelor's Degree/higher education qualification/equivalent in hospitality or related field
• 3+ years total experience in a hotel housekeeping setting or related field
• Direct supervisory experience over a housekeeping team
• Must speak local language(s)
• Position may have additional qualifications per brand standard

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

The salary range for this role is $65,000.00 to $70,000.00. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. This rate is only applicable for jobs to be performed in Washington, DC. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.

IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.