Assistant Housekeeping Manager - Bolger Center

Aramark; Potomac (MD); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Aramark seeks an Assistant Housekeeping Manager to lead daily operations of the Housekeeping Department, ensuring guest rooms, public spaces, and back‑of‑house areas are spotless and well maintained. You will support the Director of Housekeeping and uphold brand standards.

The role requires strong leadership and the ability to guide a team in a fast‑paced environment while maintaining safety, training, scheduling, and performance management.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Previous Management experience required.
• Working knowledge of housekeeping procedures, cleaning standards, and equipment.

Responsibilities

• Lead daily housekeeping operations including room assignments, inspections, and workload distribution.
• Ensure guest rooms, public areas, and service spaces meet cleanliness and quality standards.
• Conduct routine inspections to verify compliance with brand requirements and processes.
• Assist with inventory management including linens, amenities, chemicals, and supplies.
• Act as a key support partner to the Director of Housekeeping in executing strategies and plans.
• Provide guidance, coaching, and performance feedback to team members.
• Address guest service issues promptly and professionally and coordinate with Front Office for VIPs and early arrivals.
• Schedule and timekeeping support; maintain staffing levels and safety compliance.
• Maintain records of inspections and departmental documentation; participate in daily briefings.

Skills

Leadership

Communication

Attention to detail

Multitasking

Housekeeping software

Physical stamina

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

HotSOS

Opera

OnQ

Job description

Job Description

The Assistant Housekeeping Manager supports the overall management and daily operations of the Housekeeping Department. This role ensures the cleanliness, organization, and presentation of guest rooms, public spaces, and back‑of‑house areas. A key responsibility of this position is supporting the Director of Housekeeping and upholding all established departmental processes, standards, and procedures.

The Assistant Housekeeping Manager must consistently demonstrate professionalism, sound judgment, and the ability to rise above interpersonal conflicts or distractions within the department, maintaining composure and a managerial mindset at all times. The position requires strong leadership, attention to detail, and the ability to guide the team in a fast‑paced environment.

Compensation Data

COMPENSATION: The Salaried rate for this position is $54,000.00 to $60,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

We are seeking a highly organized, professional, and detail oriented Assistant Housekeeping Manager to help lead the daily operations of our Housekeeping Department. In this role, you will support the Director of Housekeeping, ensuring that guest rooms, public spaces, and back of house areas are impeccably clean, well maintained, and meet all brand and quality standards.The ideal candidate is a strong team leader who thrives in a fast paced environment, remains composed during challenges, and promotes a positive and professional workplace culture.

Key Responsibilities

Operational Leadership

• Assist in overseeing daily housekeeping operations, including room assignments, inspections, and workload distribution.
• Ensure all guest rooms, public areas, and service spaces meet cleanliness and quality standards.
• Conduct routine inspections to verify compliance with brand requirements and established departmental processes.
• Support inventory management, including linens, amenities, chemicals, and supplies.

Support to the Director of Housekeeping

• Act as a key support partner to the Director of Housekeeping in executing departmental strategies, initiatives, and operational plans.
• Reinforce, implement, and maintain existing processes and workflows to ensure consistency and efficiency.
• Assist the Director with administrative tasks, reporting, and departmental communications.

Leadership & Team Management

• Lead, coach, and motivate Room Attendants, Housepersons, and Laundry staff.
• Assist with interviewing, onboarding, and training new team members.
• Provide ongoing guidance, performance feedback, and corrective action as needed.
• Promote a positive, respectful, and collaborative work environment.
• Model professional behavior by remaining neutral, composed, and solution‑focused amidst any departmental tensions or hourly‑staff disputes.

Guest Experience

• Address and resolve guest service issues related to housekeeping promptly and professionally.
• Collaborate with the Front Office to prioritize room readiness, special requests, VIP accommodations, and early arrivals.
• Support efforts to improve guest satisfaction scores and overall experience.

Administrative & Compliance

• Assist with scheduling, timekeeping, and maintaining proper staffing levels.
• Ensure compliance with safety procedures, chemical handling guidelines, and OSHA standards.
• Help maintain accurate records of inventory, inspections, and departmental documentation.
• Participate in daily operations meetings and department briefings.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

Education & Experience

• High school diploma or equivalent required; hospitality degree preferred.
• Previous Management experience required.
• Working knowledge of housekeeping procedures, cleaning standards, and equipment.

Skills & Competencies

• Strong leadership and team‑building skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and commitment to quality.
• Ability to multitask and manage shifting priorities.
• Proficiency with property‑management systems and housekeeping software (e.g., HotSOS, Opera, OnQ‑depending on property).
• Ability to stand, walk, and perform physical tasks for extended periods.

Work Schedule & Expectations

• Flexible availability, including weekends and holidays, based on business needs.
• May be required to work extended hours or assist other shifts during peak periods.
• Role requires being reachable after hours for urgent operational matters.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.