Assistant Housekeeping Manager

StepStone-Hospitality-Inc; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts at Hilton Hotels &

Opportunities for advancement

Job summary

DoubleTree by Hilton Hotel Portland, proudly managed by StepStone Hospitality, seeks an experienced Housekeeping Supervisor to lead daily cleaning operations and guest room standards.

You will supervise team members, coordinate scheduling, and ensure compliance with brand guidelines while delivering exceptional guest experiences in a fast-paced hotel environment.

Qualifications

• Experience in housekeeping or hospitality is required.
• Supervisory experience is preferred.
• Strong attention to detail and organizational skills.
• Excellent communication and leadership abilities.

Responsibilities

• Assist in supervising and training housekeeping team members
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Support scheduling, staffing, and daily room assignments
• Monitor inventory of housekeeping supplies and coordinate ordering
• Ensure compliance with hotel policies, safety standards, and brand guidelines
• Address guest requests and resolve housekeeping-related concerns promptly
• Collaborate with front desk and maintenance teams to ensure room readiness
• Assist with performance evaluations and team development

Skills

Housekeeping exp

Supervisory exp

Attention to detail

Leadership skills

Fast-paced work

Tools

Office software

Job description

Description

DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth.

Key Responsibilities

• Assist in supervising and training housekeeping team members
• Inspect guest rooms and public areas to ensure cleanliness standards are met
• Support scheduling, staffing, and daily room assignments
• Monitor inventory of housekeeping supplies and coordinate ordering
• Ensure compliance with hotel policies, safety standards, and brand guidelines
• Address guest requests and resolve housekeeping-related concerns promptly
• Collaborate with front desk and maintenance teams to ensure room readiness
• Assist with performance evaluations and team development

Qualifications

• Previous housekeeping or hospitality experience required; supervisory experience preferred
• Strong attention to detail and organizational skills
• Excellent communication and leadership abilities
• Ability to work in a fast-paced environment
• Flexible schedule, including weekends and holidays

Benefits

• Competitive salary (based on experience)
• Health, dental, and vision insurance
• Paid time off
• Employee discounts at Hilton Hotels & Resorts properties
• Opportunities for advancement

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

• Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
• Open and close the department in the absence of the Executive Housekeeper including assignment of room boards, keys, and any other opening and closing requirements.
• Take all incoming Housekeeping calls and respond the guest’s needs.
• Perform inventories of supplies and order for par levels
• Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
• Report all items in need of repair to supervisor and maintain equipment used in work.
• Protect guest safety and well-being; be courteous to all guests and co-workers.
• Ability to accurately use various office software.