Assistant Hotel Manager - (Grave) - GVR

Durango Casino & Resort; Henderson (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Durango Casino & Resort in Henderson, NV seeks an experienced Front Desk Operations Manager to oversee daily hotel front desk activities, ensure accurate check-in/check-out, and supervise guest account settlements and balance maintenance.

This role coordinates communication between Front Desk and Housekeeping, Maintenance, and Bell Service, schedules staff, assists with budgeting and forecasting to optimize occupancy and revenue, and ensures policy adherence across the team.

Qualifications

• Excellent communication and guest-service mindset.
• Strong leadership and delegation abilities.
• Proven decision-making and time-management skills.
• Experience operating front-desk software and large databases.

Responsibilities

• Oversee daily operations of the Hotel Front Desk and ensure proper check-in/check-out procedures.
• Ensure guest account settlements and in-house balance maintenance.
• Coordinate communication between Front Desk and other hotel departments (Maintenance, Housekeeping, Bell Service/Valet).
• Monitor and evaluate Team Members for productivity and policy adherence.
• Schedule staff according to daily arrival and departure volume.
• Assist Hotel Manager with budgeting and forecasting to optimize occupancy and revenue.
• Maintain supply stock ordering and records of policy adherence.

Skills

Communication skills

Team leadership

Decision making

Time management

Multitasking

Tools

AS-400

LMS

Microsoft Word

Excel

Job description

Responsible for daily operations of Hotel Front Desk, including implementation and execution of proper check-in and check-out procedures, Guest account settlement, and in-house account balance maintenance. Maintain and integrate effective communication between Front Desk and all Hotel operation departments, including Internal Maintenance, Housekeeping and Bell Service/Valet.Monitor and evaluate Team Members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by corporate and departmental standards. Schedule staff accordingly with regard to daily arrival and departure volume. Assist the Hotel Manager with budgeting and forecasting with the focus of long term occupancy and revenue generation. Maintain supply stock ordering. Maintain communication with Team Members to promote a positive work environment and maintain exemplary morale. Maintain proper records regarding Team Members’ adherence to policies and procedures, and required counseling and disciplinary action. Responsible for personal device/cellular phone for job related operational tasks, job duties, review of Company documents, etc.

Qualifications:

• Minimum 2 years of Hotel/Front Desk experience preferred
• Ability to communicate effectively with Guests, Team Members and Management
• Prior management experience in Hotel Operations/Front Desk preferred
• Ability to support and delegate duties
• Ability to make decisions in a logical and time critical manner
• Ability to handle multiple assignments in a time critical manner
• Excellent communication skills, with emphasis on maintaining a team-oriented environment
• Ability to plan, organize and follow through on special assignments and projects in a timely manner
• Knowledge of AS-400 and LMS operating systems is required
• Microsoft Word and Excel experience required
• Must be comfortable working with large databases and spread sheets.