Assistant Home Shopping Manager

Socket.dev; Fort Worth (TX); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access (Stream)

Associate discounts

Health & wellness benefits

Paid time off

Career growth & development

Inclusive work environment

Job summary

Albertsons Companies is seeking an Assistant Home Shopping Manager to lead daily eCommerce operations, ensure accurate fulfillment, and drive customer satisfaction. You will supervise associates, monitor productivity, and maintain compliance with policies.

The role emphasizes leadership, coaching, and support for Home Shopping staff, with focus on hiring, onboarding, training, scheduling, and performance management in a fast-paced environment.

Qualifications

• Proven ability to lead teams and manage daily operations.
• Strong customer service orientation with problem-solving skills.
• Experience in eCommerce and order fulfillment environments.

Responsibilities

• Assist in managing daily home shopping and eCommerce operations.
• Ensure online orders are picked, packed, staged, and delivered accurately and on time.
• Monitor department workflows and staffing to meet service level expectations.
• Support execution of company initiatives, promotions, and digital programs.
• Maintain department organization, cleanliness, and operational readiness.

Skills

Leadership

Customer service

Operations management

Communication

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Assistant Home Shopping Manager supports the Home Shopping Manager in overseeing daily eCommerce and online grocery operations. This role assists with order fulfillment, customer service, associate development, productivity management, and operational execution to ensure customers receive accurate, high-quality orders on time. The Assistant Home Shopping Manager helps drive department sales, customer satisfaction, and operational efficiency while maintaining compliance with company policies and procedures.

Key Responsibilities Department Operations

• Assist in managing daily home shopping and eCommerce operations.
• Ensure online orders are picked, packed, staged, and delivered accurately and on time.
• Monitor department workflows and staffing to meet service level expectations.
• Support execution of company initiatives, promotions, and digital programs.
• Maintain department organization, cleanliness, and operational readiness.

Customer Experience

• Deliver exceptional customer service for online and curbside customers.
• Resolve customer concerns, substitutions, and order issues promptly and professionally.
• Monitor customer satisfaction metrics and implement improvement strategies.
• Promote a customer-first culture among all department associates.

Leadership & Associate Development

• Provide leadership, coaching, and support to Home Shopping associates.
• Assist with hiring, onboarding, training, scheduling, and performance management.
• Support associate development and succession planning efforts.
• Foster teamwork, accountability, and a positive work environment.

Inventory & Order Accuracy

• Monitor inventory availability and product substitutions.
• Ensure accurate product selection and order fulfillment.
• Work with department leaders to reduce out-of-stocks and improve inventory accuracy.
• Assist with managing shrink and reducing product waste.

Financial Performance

• Support department sales and profitability goals.
• Monitor labor utilization and productivity metrics.
• Assist in implementing action plans to improve operational efficiency.

Safety & Compliance

• Ensure compliance with company policies, food safety regulations, and operational procedures.
• Maintain a safe environment for associates and customers.
• Follow all handling, storage, and transportation requirements for customer orders.
• Assist with audits, inspections, and corrective action plans as needed.

Technology & Digital Operations

• Utilize ordering, fulfillment, and reporting systems effectively.
• Monitor order queues, fulfillment metrics, and customer feedback.
• Support implementation of new technologies and process improvements.
• Troubleshoot operational issues to minimize disruptions to service.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269 (option #4).