Assistant Guest Services Manager - WorldMark Seaside

Travel Leisure Resort Development Inc; Crescent Beach (SC); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Job summary

Travel + Leisure Co. is seeking an Assistant Guest Services Manager to support the Guest Services Manager and lead daily operations. You will supervise Guest Services Associates and partner with Human Resources to develop talent while maintaining positive relationships with owners and guests.

The role emphasizes resolving guest issues, monitoring satisfaction, and collaborating with other site departments to drive exceptional experiences across our resort properties.

Qualifications

• Leadership skills and ability to supervise Guest Services Associates.
• Experience handling guest concerns and resolving issues to ensure satisfaction.
• Excellent communication skills with internal teams and guests.
• Proficiency with MS Office (Excel, Word, Outlook).
• Minimum 2 years of leadership experience in hospitality preferred.

Responsibilities

• Lead and assist in daily operations of the Guest Services Department.
• Supervise Guest Services Associates and coordinate with other site departments.
• Handle guest issues to resolution and monitor satisfaction scores.
• Support talent development with coaching and training initiatives.

Skills

Leadership

Cash Handling

Communication

MS Excel

MS Word

MS Outlook

2+ years leadership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine:

The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.

What You’ll Bring:

• Leadership Skills.
• Cash Handling Experience.
• Excellent communication skills.
• Proficiency in Microsoft Excel, Word, Outlook.
• 2 years of leadership experience, preferably in the hotel/hospitality industry

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.