Assistant Guest Services Manager

Virginia Safari Park; Virginia (MN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Insurance including vision and dental

Paid sick/vacation time

401k options available

Job summary

The Virginia Safari Park in Virginia is looking for an experienced person to manage the Guest Services department. This full-time position involves handling customer service and overseeing ticket sales in a fast-paced environment.

Ideal candidates will have a minimum of 5 years in customer service, strong leadership skills, and be computer savvy. Benefits include competitive salary, insurance, and paid vacation time.

Qualifications

• Minimum 5 years experience in customer service, leadership, or cash handling.
• Strong computer skills with experience using Point of Sales systems and Excel.
• Must be a team player with excellent teamwork and leadership skills.

Responsibilities

• Manage staff and enforce company policies.
• Handle high volume admission ticket sales.
• Oversee crowd control activities.
• End of day cash handling and deposits.
• Maintain high standards of guest services.

Skills

Customer service experience

Leadership skills

Point of Sales systems

Strong computer skills

Teamwork

Job description

The Virginia Safari Park is looking for an experienced, energetic and enthusiastic person to assist in managing the Guest Services department and oversee retail orders. This is a full-time salaried position. Virginia Safari Park is the #1 Tourist Attraction of the Shenandoah Valley with matching levels of retail sales. The park operates in a very fast-paced atmosphere with a focus on guest satisfaction. This position reports directly to the Guest Services Manager and is based in Natural Bridge, Virginia.

Position Responsibilities

• Manage staff in your department and constructively enforce all company policies.
• Handle high volume admission ticket sales.
• Oversee crowd control type activities including but not limited to parking, line cues, and directing foot traffic.
• End of day cash handling and deposits.
• Maintain high standards of guest services throughout all operations.
• Strong communication skills with staff and customers.

On-the-job training is provided for Park specifics as needed, but ideal candidate must bring equivalent experience to job requirements.

Job Requirements

• Minimum 5 years experience in customer service, leadership, or cash handling.
• Strong computer skills with experience using Point of Sales systems and Excel.
• Must be physically able to move, walk, stand, bend, lift up to 50 lbs and check on multiple guest service outlets throughout the shift.
• Must be able to work weekends and holidays during the March-October season. Flexible off-season scheduling (November-February) required.
• Must be a team player with excellent teamwork and leadership skills.
• Ability to follow a personal and company uniform dress code and maintain a valid driver’s license.
• The Virginia Safari Park is a smoke-free environment.

Benefits

• Competitive salary, insurance, paid sick/vacation time, and 401k options available.
• Company insurance including vision and dental coverage options.
• Paid sick/vacation time.
• Challenging, meaningful work to keep you engaged and your career moving forward.