Assistant Guest Service Mgr FT

Lowes Foods; Johns Island (SC); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K and Pension Plan

Paid time off

Weekly pay

Job summary

A family-owned grocery company is seeking an Assistant Guest Service Manager in Johns Island, SC. In this full-time role, you'll ensure a pleasant checkout experience for guests, supervise team members, and manage cash-related activities. Candidates should be friendly and outgoing, possess effective communication skills, and have the ability to train and develop staff. Competitive pay starts at $16/hour with excellent benefits including medical coverage and paid time off.

Qualifications

• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.

Responsibilities

• Ensure that every guest receives the fastest and most pleasant checkout experience possible.
• Train cashiers to call additional hosts to the front porch as needed.
• Monitor and enforce front porch policies related to Asset Protection and Shrink Control.

Skills

Friendly, outgoing personality

Ability to work well with others

Effective communication and guest service skills

Ability to supervise people including training and development

Demonstrated ability and willingness to learn multiple tasks

Job description

Assistant Guest Service Manager (FT)

Join to apply for the Assistant Guest Service Manager (FT) role at Lowes Foods.

It’s an exciting time to join Lowes Foods! In addition to being part of a family-owned and growing company, we offer great pay and excellent benefits including Medical, Dental, and Vision, 401K and Pension Plan, a discount for shopping, paid time off, weekly pay, and more! Pay starts at $16/hour.

Overview

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. Supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods’ Guest Service Standards and Policies, supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Responsibilities

• Maintenance of Guest Service Standards
• Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.
• Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.
• Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.
• Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.
• Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.
• Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.
• Ensures all unused check lanes are blocked off when not in use.
• Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.
• Training and Development of Front porch Hosts – Provides training and direction to hosts not meeting the front porch standards.
• Communicates to the guest service manager, problem areas and hosts not meeting performance standards.
• Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.
• Sales, Cash and Invoice Accounting – Prepare weekly cash report and accompanying documentation, maintain sales related information, process invoices and transfers as assigned, process beer/wine payments.
• Cash Related Activities – Prepare bank deposits, handle payroll check approval/cashing, ensure accurate daily cash count, process guest needs (money orders, stamps, lottery tickets, etc.), process returned checks.
• Cash Office Security – Ensure security of the cash office and store funds, maintain accountability standards of cashier tills, maintain supplies needed for front porch and cash office.
• Cashier/Guest Service Clerk Performance Reports – Monitor and analyze the Operator Activity Report, perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front porch operations.
• Ability to supervise people including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Must be at least 18 years old.
• Ability to stand for extended periods of time.
• Demonstrate successful use of math skills.
• Ability to work well with computers.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail Groceries

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