Assistant Guest Service Manager

Olympia Hospitality; Boston, Northern (MA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401K

Life insurance

Disability insurance

PTO

Paid holidays

Earned wage access

Employee assistance program

Travel discounts

Job summary

Olympia Hospitality in Boston, MA is seeking a Front Desk Guest Services Associate to support the Guest Service Manager in overseeing the front desk, ensuring smooth check-in/check-out, accurate guest accounts, and high guest satisfaction.

This role may supervise staff, train teammates, handle reservations, and act as manager on duty in the manager’s absence, delivering a hospitable, efficient guest experience.

Qualifications

• 2+ years’ guest services experience required (preferably in a hotel environment)
• Management or previous supervisory experience preferred
• Associates degree and/or equivalent work experience; bilingual in Spanish is a plus

Responsibilities

• Oversee front desk operations alongside the Guest Service Manager.
• Manage reservations and guest accounts with accuracy.
• Assist in check-in/check-out and resolve guest issues.
• Act as manager on duty in the absence of the Guest Service Manager.

Skills

Guest services experience

Communication

Bilingual Spanish

Education

Associate degree or equivalent

Job description

We’re more than just a team – we’re a community dedicated to making a difference every day.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

This position assists the Guest Service Manager with overseeing the safe and efficient operation of the front desk, maximizes profitability, and ensures high levels of guest satisfaction are achieved. This position may direct the work of others, i.e. delegate tasks, and provide training & support, and resources to the front desk staff. Additionally, this position works as part of a team to deliver attentive, friendly, efficient and hospitable service. This includes effective communication, reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. They act as the manager on duty in the absence of the Guest Service Manager.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here’s how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Technical Skills:

• Ability to troubleshoot basic computer/printer/photocopier/fax/phone technical problems

Experience / Education:

2 plus years’ of guest services experience required (preferably in a hotel environment); management or previous supervisory experience preferred; associates degree and/or equivalent work experience; Bilingual in Spanish is a plus

Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.