Assistant GM - Tower Rd - 7226

Ruby Tuesday; Denver (CO); On-site; USD 55,000 - 60,000; Full time

Job summary

Ruby Tuesday in Denver, CO is seeking an Experienced Assistant General Manager to oversee daily restaurant operations, supervise and train kitchen and service teams, and ensure a high-quality dining experience for every guest. As AGM, you will manage staff schedules, monitor food cost and standards, enforce sanitation, and uphold Ruby Tuesday policies while driving guest satisfaction and sales.

Excellent communication, decisive leadership, and a ServSafe-aligned focus on safety and quality are

Qualifications

• Must be at least 21 years old.
• High School Diploma or GED; Bachelor's Degree preferred.
• Prefer 2 years of hands-on restaurant management experience.
• ServSafe certification preferred or able to obtain.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and solve problems.
• Sets clear goals for themselves and their team.
• Strong verbal and written communication skills.
• Foster collaboration and teamwork.

Responsibilities

• Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
• Conduct periodic performance evaluations and coach and discipline when necessary to ensure adherence to policies.
• Direct kitchen operations and oversee staff schedules and tasks.
• Drive sales and guest satisfaction; manage food costs, inventory levels, and hygiene standards.
• Ensure food quality and safety by maintaining cleanliness and proper storage.
• Ensure compliance with Ruby Tuesday policies and safety regulations.
• Train Front of House and Back of House staff on company procedures.
• Oversee food/beverage preparation and ensure recipes and portions are followed.
• Resolve guest issues with discretion and timely actions.
• Communicate shift notes and needs using digital logs.

Skills

Team leadership

Customer service

Communication

Sales growth

Problem solving

Leadership development

Education

High School Diploma or GED

Bachelor's Degree preferred

ServSafe Certification

Job description

Job Details Job Location: 7226 -Tower Road - DENVER, CO 80249 Salary Range: $55,000.00 - $60,000.00 Salary/year

SUMMARY OF KEY RESPONSIBILITIES

This position is responsible for the day-to-day management of all aspects of the restaurant. The AGM serves as the second highest level of contact on site from management when dealing with customers and addressing their unique needs, compliments and concerns. Oftentimes, the AGM will be called upon to be first level of contact as they are frequently the only manager at the restaurant when an issue arises. The AGM’s primary responsibility is to train, supervise and direct the activities of all kitchen and service team members. The AGM will perform their responsibilities on an independent basis and in the manner and means that the AGM determines are most appropriate to provide excellent service and a high-quality dining experience to each and every customer. The AGM must possess excellent communication and effective decision-making skills to make important and time sensitive decisions about which course of action to take to best address every unique request of a customer, team member of other members of management. From an administrative standpoint, the AGM is called upon to perform their duties with good business judgment to help maximize sales, customer satisfaction and profitability of the restaurant. In doing so, the AGM will exercise the appropriate level of discipline and supervision to ensure that team members work within the budgetary and cost controlling objectives that are established by our corporate offices. The AGM is also the designee from management who is assigned to take steps to direct the staff in a way to ensure that all sanitation, safety and food quality obligations are met or exceeded on a consistent basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage, supervise and direct all hourly employees including with respect to their daily activities, work assignments, time off requests and unique needs.
• As the management representative to all team members at the restaurant when leading shifts, the AGM is responsible for conducting periodic performance evaluations and for coaching, and offering corrective discipline and/or counseling to team members as necessary to get them to follow published work rules and standards of conduct.
• Carefully observes kitchen operations and addresses any issues out of alignment promptly and directly.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during and after open hours of the restaurant.
• Driving sales and guest satisfaction; manage food costs, inventory levels, utility usage, and Health Department ratings.
• Ensures food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Ensure CHARM Service Model is executed by every team member with every guest.
• Providing, directing, and scheduling Front of House and Back of House training to ensure all team members have current knowledge of all Ruby Tuesday policies, procedures and specs.
• Supervise and oversee the production and preparation of food and beverage in a manner consistent with established recipes and procedures.
• Uses discretion to resolve guest recovery situations.
• Follow Operations Playbook to ensure consistent daily operations (and take appropriate actions when staff members fail to comply).
• Utilize digital manager logbook to communicate shift notes, product needs, equipment repairs, and staffing notes with management team.
• Enforcing appropriate security measures at the restaurant so that the safety of our employees and guests are always maintained (this may include counseling, re‑training or discipline when deemed appropriate by the AGM).
• Manage and make recommendations to help control the costs of food, supplies, and liquor expenses including conducting weekly inventory and recommending adjustments when necessary.
• Understanding, managing, and practicing safe food handling procedures and enforcing those procedures for all other staff members.
• Adhere to company policies, procedures, all state and federal wage and hour regulations, and restaurant filing responsibilities.
• Ensure all equipment is in good repair and/or taking steps to ensure repairs are made and/or equipment is taken out of duty to avoid injury or accident to others if deemed appropriate in the discretion of the AGM.
• Manage all processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, food safety, etc.
• Coach team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications about portion, preparation, and plate presentation.
• Maintain a valid food safety certificate and any local compliance certifications. The AGM will need to take the initiative to apply for and secure new certificates when necessary
• Responsible for execution of new initiatives including new product and menu rollouts; this aspect of the job requires creativity and initiatives of the individual AGM.
• Lives our core values every day: Be Real. Do Good. Walk Together.

QualificationsREQUIREMENTS

• Must be at least 21 years old.
• High School Diploma or High School equivalency required. Bachelor's Degree preferred.
• Prefer 2 years of hands‑on restaurant management experience.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver's License
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and team work within your team.

PHYSICAL REQUIREMENTS

This position requires regular attendance; the ability to work up to 55 hours per week is required; requires the ability to stand or walk for hours at a time; frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.; requires ability to tolerate significant changes in temperature, and frequent immersion of hands in water and cleaning or sanitizing solutions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE: We provide reasonable accommodations to individuals who are disabled or pregnancy (or have a pregnancy related medical condition) to assist them in the performance of these essential job functions (including the physical requirements listed above) when applicable. These issues are addressed on a case‑by‑case basis to ensure that there is no undue hardship to our business operations. Any AGM who is in need of reasonable accommodations for this purpose are urged to contact Human Resources to participate in any interactive discussion to review the available options.