Assistant General Merchandise Manager

harps; Wasco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Harps is seeking a General Merchandise Manager in Wasco, California. The role involves managing department operations, overseeing inventory, and ensuring the highest standards of customer service. The ideal candidate will possess a strong background in merchandise management, along with excellent communication and problem-solving skills.

Applicants must have a high school diploma or equivalent and be able to work flexible hours. Experience in a fast-paced retail environment is preferred. Join us to exceed customer expectations and contribute to our mission!

Qualifications

• Previous experience in general merchandise preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays as needed.
• Ability to communicate clearly and concisely, both orally and in writing.

Responsibilities

• Manage department operations, including staffing and inventory.
• Ensure effective replenishment and inventory procedures.
• Maintain sales floor standards and department cleanliness.

Skills

Customer Service

Problem Solving

Adaptability

Building Relationships

Integrity

Conflict Resolution

Professionalism

Education

High school diploma or G.E.D. equivalent

Job description

To deliver more than is expected to my customers by providing a positive first impression, determining actual needs, delivering real solutions, adding value where I can, and leaving the customer with an impression so satisfying that no competitor is an acceptable alternative.

General Merchandise Manager: What I Do, How I Do It, and Why I Do It

What I Do

• General Merchandise Department Operations: Manage department readiness, staffing, supervision, price maintenance, policies and procedures, inventory preparation, department financial goals and objectives, department cleanliness, and safe use of equipment and tools.
• Replenishment & Inventory Procedures: Manage replenishment and inventory processes including ordering, receiving, invoicing, back stock, reclamation and returns, damages and reworks, and supply inventory preparation.
• Merchandising & Sales Floor Standards: Manage merchandising and sales floor standards including proper stocking, rotation, signing, setting and maintaining displays, sampling and overall department procedures.
• Adaptability: Adjust readily to different conditions, demonstrate flexibility, remain comfortable with change and transition.
• Coaching/Mentoring: Build people ability, recognize potential, provide resources, coaching, support; encourage risk-taking and learning from mistakes.
• Conflict Resolution: Facilitate resolution of conflict, understand viewpoints, balance priorities, gain agreement.
• Problem Solving: Define issues upfront, use critical thinking and logic to obtain answers.
• Safety/Quality Orientation: Emphasize high quality products and services, follow safety procedures.
• Building Relationships: Initiate, develop, foster relationships, treat others fairly, respectfully, sincerely, and empathize.
• Conscientiousness: Demonstrate responsible behavior, thoroughness, dependability, compliance with policies, attendance, dress code, safety, willingness to complete other duties.
• Customer Service/Hospitality: Understand delivering more than expected, remove barriers, follow SMILE Program guidelines.
• Integrity: Act in accordance with appropriate values, beliefs, and business ethics.
• Modeling Cultural Values: Act consistently with organization values, model high standards of behavior.
• Professionalism: Hold self accountable, "no excuses" approach, work in best interest of Harps.
• Showing Drive and Taking Action: Act on own initiative, handle problems with minimal guidance, make things happen quickly.

How I Do It

• Building Relationships
• Conscientiousness
• Customer Service/Hospitality
• Integrity
• Modeling Cultural Values
• Professionalism
• Showing Drive and Taking Action

Why I Do It

• Customer Focus: Anticipate and recognize customer needs, exceed expectations, use customer information to improve products and services, continually strive to improve service.
• Respecting Others/Citizenship: Encourage teamwork, support, facilitate work, defend, cooperate, trust; high concern for rights, values, worth; treat fairly; empathy.
• Supporting Harps’ Mission Statement: Strive daily to exceed customers' expectations, support mission of best overall value, competitive prices, product quality, freshness, friendly service, cleanliness.

Position Requirements

• High school diploma or G.E.D. equivalent.
• Previous experience in general merchandise preferred
• Ability to work a flexible schedule including evening, weekends and holidays as needed.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to manage effectively in a fast paced environment.
• Moves, lifts, carries and places merchandise and supplies weighing less than or equal to 60 pounds without assistance.
• Frequently reaches overhead and below the knees, including pushing, pulling, bending, stooping, crouching and twisting with or without bearing weight. Squatting, kneeling and climbing may be required occasionally.
• Continuous repetitive motion with hand(s) and arm(s), such as grasping, gripping and turning.
• Stands and/or walks frequently throughout shift.
• Visually locates merchandise and other objects , as well as verifies information, often in small print.
• May be exposed to all weather conditions (hot, cold, rain, snow, ice and wind) as well as, inside work with variations in heat, cold, dust and humidity.
• May be exposed to cleaning solvents or other chemicals.
• May be exposed to latex, eggs, nuts, soy and wheat.
• Employment at Harps may be contingent upon completion and our evaluation of PEP survey, drug screen, employment reference check and criminal background check