Assistant General Manager Starbucks Middle Ridge Travel Plaza

Applegreen Stores; Amherst (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401 (k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA Welcome Centers Central Services in Amherst, OH, is seeking an Assistant General Manager for the Starbucks Middle Ridge Travel Plaza to lead day-to-day operations and coach a diverse team.

You'll drive guest service, uphold brand standards, manage cash, and partner with the GM to meet performance goals in a fast-paced travel plaza setting.

The role offers flexible schedules, PTO, 401(k) with company match, education assistance, and other employee benefits.

Qualifications

• Must have leadership and management experience.
• Excellent customer service and communication abilities.
• Strong business acumen and verbal skills.
• Basic understanding of food safety.
• Ability to lift and move objects over 30 lbs.
• Willingness to learn and grow the business.

Responsibilities

• Deliver performance feedback and set goals for staff.
• Supervise non-management associates and coach shifts supervisors.
• Assist in daily operations in the absence of the general manager.
• Motivate staff and maintain morale during challenging times.
• Lead with strong organizational skills and timely issue resolution.
• Ensure policy adherence and brand standards across operations.
• Maintain clean, inviting restaurant appearance and brand compliance.
• Oversee cash management and daily reporting.
• Address customer needs and foster long-term relationships.
• Monitor inventory data with spot counts.

Skills

Leadership skills

Customer service

Verbal communication

Business acumen

Food safety basics

Physical stamina

Job description

Career Opportunities with Applegreen USA Welcome Centers Central Services

A great place to work.

Current job opportunities are posted here as they become available.

Assistant General Manager Starbucks Middle Ridge Travel Plaza

At Applegreen, we Refresh Travelers on their Journey …. ApplegreenUSA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Our Core Values

Our Core Values are what we stand for. They guide and motivate our attitudes and behaviors to our customers, our suppliers, our business partners, and each other.

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.
• Flexible Schedules
• Paid Time Off
• 401 (k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

The Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for entry-level managers to learn important management skills and practice judgment and discretion skills.

ROLE PRIORITIES AND RESPONSIBILITIES

• Responsible for confidently delivering performance feedback, set goals, foster teamwork, and clearly communicate business objectives.
• Ensure the day-to-day supervision of non-management associates, assigning specified work, focusing on store level operation performance, coaching, and developing shifts supervisors.
• Must be able to competently perform duties in the absence of the general manager.
• Motivate and positively influence staff, especially during times of low morale.
• Strong Leadership and organizational skills
• Addressing issues in a timely fashion
• Ensuring company policies and procedures are followed.
• Maintains an awareness of all applicable brand standards and all procedures and protocols to maximize brand/landlord/labor relations.
• Ensures that the restaurant always looks clean, inviting, and adheres to brand standards.
• Ensures cash management is accurate and processed daily, reports are delivered as per company directives.
• Address customer needs and resolve issues, ensuring positive and long-term customer relationships.
• Ensures inventory data is correct by performing spot inventory counts and checks.

SKILLS, EXPERIENCE AND EDUCATIONAL REQUIREMENTS

• Passionate about helping people learn and grow the business.
• Strong leadership and management skills with proven ability to motivate and inspire a team.
• Excellent customer service abilities and positive attitude
• Excellent verbal and communication skills with a sharp business acumen
• Basic food safety understanding and practice.
• Ability and willingness to lift/push objects weighing over 30 Lbs.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).