Assistant General Manager Social/Golf Experience Manager

Five Iron Golf Baltimore LLC; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k)

Free meals

Job summary

Five Iron Golf Baltimore LLC is seeking an Assistant General Manager - Social to lead the guest experience and oversee the Golf Experience Team. You will drive revenue through rentals, leagues, and F&B, while recruiting, training, and coaching staff to deliver exceptional hospitality and memorable experiences.

You will manage social operations, events, and scheduling, uphold service standards, monitor costs, and support local marketing.

Qualifications

• 5+ years of hospitality management experience, with at least 1 year as Assistant General Manager or General Manager
• Exemplary communication, time management, and organizational skills
• Upbeat energy, enthusiasm, and a positive attitude
• Ability to work in a fast-paced environment and lead by example
• Availability to be present in the space on evenings, weekends, and holidays

Responsibilities

• Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales
• Recruit, hire, and train staff; manage onboarding and ongoing education
• Evaluate employee performance to meet day-to-day needs
• Oversee operations of the social side of the business (leagues, rentals, events, F&B, staff scheduling)
• Set and uphold exceptional service standards for all staff
• Monitor labor and operating costs to ensure efficient operations
• Understand location P&L and assist in local marketing
• Acquire knowledge of products and services to cross-sell offerings
• Engage with customers to understand needs and provide recommendations
• Build community relationships and foster guest loyalty
• Lead pre-visit, onsite, and post-visit guest interactions and follow-ups
• Handle sales transactions and customer service inquiries
• Collaborate with team to achieve business goals
• Oversee leagues, tournaments, and event execution across seasons
• Take ownership of guest enjoyment and guest satisfaction
• Ensure health and safety compliance and alcohol service laws

Skills

Leadership

Communication

Time management

Organizational skills

Team collaboration

Job description

Description

Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection.

The Assistant General Manager - Social (AGM-S) works closely with the General Manager to provide all the fun and memorable experiences that Five Iron Golf has to offer. In this role, the AGM-S coaches the staff to deliver exceptional service and genuine hospitality, ensuring that guests leave with experiences they want to share with family and friends. The AGM-S also leads the Golf Experience Team, guiding guests through their Five Iron Golf journey, ensuring guest satisfaction and engagement. This position focuses on highlighting the fun and excitement of the sport, while creating an environment that emphasizes the unique experiences Five Iron Golf offers.

Responsibilities include, but are not limited to, the following:

• Drive revenue in Simulator Rentals, Food and Beverage Sales, and League sales.
• Participate in the recruitment, hiring, and training of all staff, managing the onboarding and continued education of new hires.
• Actively evaluate employee performance to ensure day-to-day business needs are met.
• Manage and oversee all operations of the social side of the business, including leagues, simulator rental experiences, event execution, facilities maintenance, food & beverage service, and social staff scheduling.
• Set and uphold above-and-beyond service standards for all staff
• Support the efficient operation of the space by monitoring and reducing labor and other operating costs.
• Maintain an understanding of the location’s P&L and assist in local marketing efforts.
• Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.
• Engage with customers to understand their needs and provide personalized recommendations.
• Build relationships within the community, foster loyalty with customers, and encourage repeat business through proactive engagement.
• Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.
• Handle administrative tasks related to sales transactions and customer service inquiries.
• Collaborate effectively with team members to align efforts and achieve business goals.
• Oversee the sales, execution, and management of Five Iron Golf leagues and one-off tournaments throughout the year (Fall, Winter, and Summer seasons).
• Take pride and ownership of each Guest’s enjoyment and fun at Five Iron Golf, ensuring guest satisfaction and engagement at all times.
• Ensure that the location adheres to health and safety regulations and operates in compliance with all local laws, including alcohol service laws

Required Qualifications:

• 5+ years of hospitality management experience, with at least 1 recent year as Assistant General Manager or General Manager.
• Strong leadership ability with a willingness to lead by example.
• Exemplary communication, time management, and organizational skills.
• Upbeat energy, enthusiasm, and a positive attitude.
• Ability to think on your feet and manage customer expectations.
• Ability to work in a fast-paced environment and collaborate effectively with a team.
• Availability to be present in the space on evenings, weekends, and holidays.
• Ability to stand, walk, and bend for long periods of time, and maneuver up and down stairs.
• Ability to obtain proper licensing and certifications for the location.

Benefits (*applies to full-time employees):

• Health, Dental, and Vision insurance*
• Long and Short-Term Disability*
• Accident and Critical Illness Insurance*
• 401(k) *
• Meals while working are included for free

Pay: $50K - $60K salary + bonus potential of up to $10k

Job Type: Exempt, Full time

Schedule: Nights and Weekends Required

We are always accepting applications for all Five Iron Golf locations. This listing should be treated as part of our ongoing leadership talent network and may not be tied to one immediate opening in every posted market.

Applications remain active for 90 days and are reviewed against both current and future opportunities. Relocation may be considered for the right candidate depending on business need and market timing.

Five Iron Golf is committed to celebrating diversity and creating an inclusive environment for employees of all backgrounds. Five Iron Golf provides Equal Employment Opportunity to everyone and complies with all applicable Federal, State and Local laws governing nondiscrimination in all locations. Five Iron Golf will consider all requests for reasonable accommodations as required.