Assistant General Manager - Smithfield, NC

Panera LLC; Smithfield (NC); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Free meals

Paid time off

Insurance (health, dental, vision)

Pet insurance

401(k) with match

Career development

Tuition discounts

Perks & rewards

Assistance program

Job summary

Panera LLC in Smithfield, NC seeks an Assistant General Manager to lead a beloved bakery-cafe and inspire a high-performing team. You’ll partner with the General Manager to oversee operations, delight guests daily, and drive business growth, including hiring, training, and development at the location.

You’ll guide staffing, ensure quality standards, and model Panera’s Guiding Values while building a culture of warmth, growth, and accountability in a fast-paced setting.

Qualifications

• 1+ years of restaurant management experience
• Strong leadership and people development skills
• Proven ability to drive positive results in a fast-paced environment
• ServSafe certification (or ability to achieve)

Responsibilities

• Support the General Manager by making key decisions and problem solving
• Plan and manage staffing needs, shift scheduling, people development, and succession planning
• Assist with hiring, onboarding, and training of new team members and motivate the team
• Manage team performance to meet bakery-cafe goals, standards and guest service expectations
• Develop managers on people’s processes and Panera’s Guiding Values & Behaviors
• Foster guest delight through quality food, service, and teamwork
• Build relationships to cultivate long-term, loyal guests
• Ensure adherence to company policies and regulatory requirements
• Maintain a healthy and safe workplace and manage costs and inventory

Skills

Restaurant management

Staff development

Leadership

Customer service

Job description

Assistant General Manager - Smithfield, NC Lead with purpose. Grow with support. At Panera, our leaders are celebrated for bringing out the best in their teams. Enjoy great perks, a welcoming culture, and the opportunity to make a real impact—every day. Get ready to rise and come join the fun where you will be a part of making the familiar fantastic! Because at Panera, the best thing of bread is sharing it!

What’s In It for You?

• Competitive pay & eligible for quarterly bonuses
• Free on-shift meals & unlimited fountain beverages
• Paid vacation, sick time, and holidays
• Medical, dental, vision, life insurance, pet insurance & 401(k) with match available
• Career advancement & leadership development opportunities
• Tuition discounts
• Perks & rewards for team members
• Team member assistance program
• And much, much more!

As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery‑cafe to sweet success! You’ll inspire and celebrate your team, partner with your General Manager in overseeing operations, delight guests every day, and grow the business- while taking ownership on hiring, training, and development at your location.

Your Role Includes:

• Support your General Manager by making key decisions and problem solving.
• Plan and manage staffing needs, shift scheduling, people development, career development, and succession planning.
• Support the hiring, on-boarding, and training of new team members while motivating energizing, engaging, inspiring, and celebrating the entire team.
• Assist with managing team performance to ensure the bakery-cafe’s goals, operational and quality standards, and extraordinary guest service expectations are met.
• Partner with the General Manager to create subject matter experts within your bakery-cafe by developing managers on people’s processes and Panera’s Guiding Values & Behaviors.
• Work as a team to ensure every guest is delighted by the quality of our food, service, and our team.
• Build engaging relationships that lead to long‑term, loyal guests as part of the bakery-cafe’s management team.
• Follow operational procedures designed to ensure your bakery-cafe successfully executes all company strategies and initiatives.
• Ensure team members follow company policies and procedures and comply with all federal, state and local regulations.
• Maintain a healthy and safe workplace for your team that meets Panera’s health, food, safety, and company culture standards.
• Assist your General Manager in maintaining the bakery-cafe’s overall costs and inventory.
• Help build our Culture of warmth, belonging, growth, and trust.

This Opportunity Is for You If:

• Minimum age: 18 years of age.
• 1+ years of restaurant management experience preferred.
• ServSafe certification (or ability to achieve).
• Proven ability to drive positive results through strong business acumen required.
• Proven availability to run great shifts while directing, motivating, coaching and developing others in a fast‑paced environment.
• This role requires flexible hours including nights and weekends in a faced‑paced environment with shifting priorities.
• Any job offer for this position is conditional upon the results of a background check.
• While performing this job, the Assistant General Manager role is regularly required to: Ability to lift, carry, push, or pull objects 50 pounds.
• Capability to stand and walk for up to 6 hours.
• Must be able to clearly communicate and quickly understand guests and associates’ directions in a loud environment.
• Be an ambassador of our Guiding Values and Behaviors by making people smile, learning and growing together, finding solutions and taking initiative, working (and winning) as a team, having fun and celebrating success, and seeing the best in others!

__ Equal Opportunity Employer: Disabled/Veterans

606017 Smithfield, NC - East Market Street

With more than 2,000 Panera LLC and independent franchise bakery‑cafes in the Panera Bread® family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families – free of any of the items on our ‘No No’ List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country – Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our communities through day‑end donations at our bakery‑cafe locations and partner with local non‑profit organizations. It’s this warmth that you’ll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we’re confident you’ll find us a rewarding and fun place to work.